Hi Tony,
Thank you very very much that is so useful. I travel regularly over and
back to UK and it was fine before Covid but since then it has just been a
matter of turn up to the airport and hope that they remember who I am.
Ryanair completely inaccessible for special assistance booking. I will
definitely give this one a try next time I’m going and let the group know
how it works out. Thanks 1 million
Anne Marie Kearney
On Sat 18 Nov 2023 at 17:10, Tony Sweeney <tonymsweeney@xxxxxxxxx> wrote:
Hi folk,
thought I had the PRM app installed but I'm afraid not but I'm sure I
had it on my last phone though.
Here is some useful information from Dublin Airport I found and it's
below here.
Trust Jackie and all will find it useful.
Quote:
If you are having difficulty requesting assistance through your airline
directly, then alternatively, you can pre-book your assistance at Dublin
Airport through the PRM Assist Mobile app, which is available
on the Apple App store and Google Play Store. This assistance booking
will be passed on to our service provider OCS, who will assist you
through Dublin Airport.
Reduced mobility assistance
reduced-mobility_help_point
For reduced mobility assistance queries please contact: OCS Email:
prm@xxxxxxxxxxxxxx
Passengers can use one of the many Help Points located throughout the
campus to gain assistance or can go to the OCS reception desk on the
departures floor in Terminal 1 (to the right-hand side when entering
through door 2) or in the check-in level in Terminal 2, adjacent to the
dedicated drop-off zone for reduced mobility passengers.
Passengers can also go directly to their check-in desk and inform
airline staff during their check-in that they have requested assistance,
at which point a representative from OCS will arrive to provide assistance.
Facilities for passengers with reduced mobility
Car park facilities for persons with reduced mobility in Long Term and
Short Term - click here.
Specially adapted facilities including toilets and lifts all clearly
signposted.
A series of induction loops to facilitate the amplification of
announcements for passengers with hearing difficulties.
A counter loop system at the information desk to facilitate clear
communication with the information assistants on duty.
Set down areas on the departures road
Changing Places Facility – located in the arrivals hall in Terminal 1
Assistance Dog Relief Room – Located in Terminal 2
Privacy rooms – located in both terminals
For any further information regarding any of the facilities available at
Dublin Airport, please contact the Access Officer on the details
supplied above.
HTH,
Tony
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