Thanks, it seems to be fixed. I restarted everything. Eero, modem, Mac, and
all iPads and iPhones. Now when I do the speed test I am getting 455 on
average throwout the entire house, inside and out. But your right, there are
times when the internet completely crashes.
On Aug 11, 2020, at 10:31 AM, Scott Granados <scott@xxxxxxxxxxxxx> wrote:
Ah Spectrum really is a rough provider. They are having some serious issues
over the last week as well. Lots of packet loss and performance problems.
One thing you can try is go to one of your inside Eero where you’re
having the issue and use a wire from your laptop to the Eero itself. Disable
your WiFi and test by attaching a cable from your laptop to one of the access
point Eero. Test then to make sure you’re getting the correct throughput
between the individual Eeros. If that works fine you know the problem is
with the laptop itself. If it’s slow Eero to Eero try moving the Eero to a
better location. This way you can isolate where the problem is and maybe
make changes to help.
Thanks
On Aug 10, 2020, at 9:46 PM, KliphnShari (Redacted sender "kliphnsharrie.sr"
for DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:
Did everything you suggested, and then some. It’s weird, because before I
upgraded my speed, I didn’t have this issue. The only way I get the speed I
claim to be paying for is when I am hard wired to the spectrum modem, hey
maybe its just them, I didn’t have this issue when I was with Comcast,
unfortunately I don’t live in there service area right now.
On Aug 10, 2020, at 12:31 PM, Scott Granados <scott@xxxxxxxxxxxxx> wrote:
Ok, so speed like this depends on a lot of factors.
First, the wired test is a good test, the fact the Eero reports properly is
a good sign that your connection is provisioned properly.
Next issue is depending o the features you have enabled on the Eero you
might be limiting that traffic so it doesn’t swamp out something else
running. Say for example if you have a movie playing when you start the
speed test you’ll likely not get the line rate because the Eero makes
changes so that video stream experience is still great even though you’re
pounding away with data. So it will play games with different flows to
insure quality experiences on each.
Another is the radios themselves. You might have interference so try
moving around and try running that test with you next to the gateway Eero,
the one with the provider attached. Insure you’re connected to that AP and
run the test ruling out the rest of the network. Move around and test.
Another issue is your WiFi in your remote device might not be capable
of 400m, it might be limited to a slower speed so it’s not the Eero but the
end client.
I’d play around with a few of these things and see where you end up. Try
closer to each AP etc.
Good luck.
On Aug 9, 2020, at 5:37 PM, KliphnShari (Redacted sender
"kliphnsharrie.sr" for DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:
Ok, gonna try to keep this simple. I upgraded my speed from 200 MBPS to
400 MBPS. Before I did this the speed test app and the eero results
matched. 200 plus across the board. Now that my speed has increased,
eero gives me 400 plus, but when I use the speed test or my ISP website
test site, I am barely getting 200, before I upgraded my speed, no matter
where I was on iPad or iPhone, the speed was consistent with both eero
speed app, speed test, and ISP website test. The only way I get the
correct speed outside of the eeero speed test app, is when the Mac is hard
wired to the modem. Any reason why this is, and how can I fix this?
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