Hi Flor Thank you very much, have done this and restarted my PC and all appears to be sorted. Tony On 28 September 2011 15:26, Flor Lynch <florlync@xxxxxx> wrote: > i wrote these instructions, responding on another list a few years ago. > > here's what you can do. In Windows XP: > Windows Explorer: Go to C: then hit d for Documents and Settings; open it > with right-arrow; look for your computer user name, and expand the folder > with right-arrow: Application Data, expand; down to Microsoft, expand; > down > to templates, and then tab into the list view. At that point, if you hit > the letter n you will highlight "normal.dot", or hit n until you do. Then, > delete that file. Word creates a fresh normal.dot the next time you open > it. (Follow the precise file path, or you won't get there.) > > >