Hi Eleanor I am really sorry for you going through that trauma tonight. I do not have a guide dog but I had a lovely golden lab for 16 years and yes I know the heartache. I offer you my condolence. It is a pdf file that I am trying to open and I have adobe reader 7.0.9 and adobe acrobat 5.0 installed. Not sure which is which. Perhaps I need to update or upgrade. Edel.. ----- Original Message ----- From: Eleanor Burke To: vip_students@xxxxxxxxxxxxx Sent: Tuesday, April 29, 2008 9:32 PM Subject: [vip_students] Re: internet explorer and add ons problems It's obviously a pdf file that you are trying to open. Unfortunately I sometimes get this too but when I give it a go again it works out OK. What version of Adobie Acrobat Reader are you using? Are you familiar with PDF files? I am feeling very sad tonight as I had to have my little guide Dog Pedro (retired) put to sleep today. He was 12 years and 7 months and had been with me for 10 years and 8 months. Those of you who have guide dogs will know what a heartbreak this is. They do such a wonderful job. Where owould we be without them? Eleanor ----- Original Message ----- From: Edel Carey To: vip_students@xxxxxxxxxxxxx Sent: Tuesday, April 29, 2008 9:23 PM Subject: [vip_students] internet explorer and add ons problems Hi again I'm trying to open a file from a government website and I keep getting the following message internet explorer has encountered a problem with an add-on and needs to close. The following add-on was running when this problem occurred. Add on name: AcroPDF.dll Company Name: Adobe Systems Incorporated Description: Adobe PDF Browser Control I also had this problem a few weeks ago with the tipperary institute website. There is an option to learn more about add-ons in the box but my pc freezes at that point. Anyone any suggestions. I feel it might be something to do with my firewall or protection. Cheers Edel.. ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.6/1403 - Release Date: 29/04/2008 07:26