Hi Edel, If you go into the tools menu of Internet explorer and then go to "add-ins" you should be able to find that particular add-in and disable it there. See if that fixes the problem for you. Paul. -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Edel Carey Sent: 07 April 2008 22:24 To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] problem with interned exploerer and add on messages Hi all Firstly Paul congratulations on your good news. I hope you are not finding it too difficult to settle back into the ould work. Now I'm off again! New problem: I am on the Tipperary Institute website and when I click on a link (any link) within the body of its text, I am getting the following message: Internet explorer has encountered a problem with an add on and needs to close. Within the dialog box it says: the following add on was running when this problem occurred Add on name AcroPDF.dll and then the company name and bla bla bla Very frustrating as I am trying to get information I need for tomorrow. Any suggestions or directions would as usual be most welcome. I am thinking that I need to switch off some sort of firewall or something like that but I can hear you say "don't be thinking", it usually ends in disaster. smiles Edel.. No virus found in this incoming message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.22.8/1362 - Release Date: 06/04/2008 11:12 No virus found in this outgoing message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.22.9/1364 - Release Date: 07/04/2008 18:38 ******************************************************************** NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. NCBI endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent the views of NCBI ********************************************************************