As it happens, I do:
1. Provide a payment method
2. State the problem
3. … investigate investigate investigate…
4. If Microsoft eventually decides the problem is on our end, there is no
charge; if we decide the problem is on your end, you are charged.
I don’t particularly like the procedure. And the only reason I know it is
because I went through it as a Microsoft customer, before I came to work here
(in my case, Microsoft ended up agreeing with me that the problem was on
Microsoft’s end.)
Why don’t we do this. Submit the bugs I propose, and if you are charged, I will
reimburse you, up to $300 lifetime. (This offer extends only to Vincent.)
________________________________
From: wdmaudiodev-bounce@xxxxxxxxxxxxx <wdmaudiodev-bounce@xxxxxxxxxxxxx> on
behalf of Vincent Burel (VB-Audio) <vincent.burel@xxxxxxxxxxxx>
Sent: Friday, September 21, 2018 9:33:58 AM
To: wdmaudiodev@xxxxxxxxxxxxx
Subject: [wdmaudiodev] Re: HLKX submission ! WHO ?
Seems you even don’t know the incident report procedure !?
Submit Incident > Step 1 of 3 : Create an incident - select a payment option
De : wdmaudiodev-bounce@xxxxxxxxxxxxx [mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx] ;
De la part de Matthew van Eerde (Redacted sender "Matthew.van.Eerde" for DMARC)
Envoyé : vendredi 21 septembre 2018 17:50
À : wdmaudiodev@xxxxxxxxxxxxx
Objet : [wdmaudiodev] Re: HLKX submission ! WHO ?
Were you eventually charged?
________________________________
From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> on
behalf of HpW-Works Support
<support@xxxxxxxxxxxxx<mailto:support@xxxxxxxxxxxxx>>
Sent: Friday, September 21, 2018 7:46:58 AM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: HLKX submission ! WHO ?
Thats exactly the beef point, why I gived up reporting a Win7 and WASAPI
exlusive bug using your test app about a clear dealing with the buffer twist
deal.
Started the bug reporting and MS would like to see FIRSTABLE some precharged
$$$ onto my credit card...
If later MS desires to undo it... this may happens or not
Best Regards
HpW-Works Support
Mailto:support@xxxxxxxxxxxxx
Website:http://www.hpw-works.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.hpw-works.com&data=02%7C01%7CMatthew.van.Eerde%40microsoft.com%7C46953587c1a7485b270608d61fe01a60%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636731444781112709&sdata=CgcSPsvejC9b2lg%2FareZkIpru%2BMNftJ%2Fgybmjj%2FEBI4%3D&reserved=0>
Am 21. September 2018 14:32:35 schrieb "Matthew van Eerde"
<dmarc-noreply@xxxxxxxxxxxxx<mailto:dmarc-noreply@xxxxxxxxxxxxx>> (Redacted
sender "Matthew.van.Eerde" for DMARC):
* Why should I personally pay
You shouldn’t have to pay to report a bug in a Microsoft product (or any other
product, for that matter.) Are you being charged for the bug you filed?
________________________________
From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> on
behalf of Vincent Burel (VB-Audio)
<vincent.burel@xxxxxxxxxxxx<mailto:vincent.burel@xxxxxxxxxxxx>>
Sent: Friday, September 21, 2018 5:59:32 AM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: HLKX submission ! WHO ?
I have a reported all information about different bugs 100% in Microsoft
Certification Tool and a Microsoft Driver example (SYSVAD).
If you don’t care to make them work, why should I feel concerned? And why
should I personally pay for that?
Now, the only think I can do is to wait the next HLK version or/and the next
SYSVAD example version.
If Microsoft doesn’t care about audio, just tell it right now, everybody will
save time!
Regards
Vincent Burel
De : wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>
[mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx] De la part de Matthew van Eerde ;
(Redacted sender "Matthew.van.Eerde" for DMARC)
Envoyé : vendredi 21 septembre 2018 14:41
À : wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Objet : [wdmaudiodev] Re: HLKX submission ! WHO ?
We need a separate bug for each failure, since not all failures are necessarily
caused by the same problem, and each problem will go to different people
internally.
________________________________
From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> on
behalf of Vincent Burel (VB-Audio)
<vincent.burel@xxxxxxxxxxxx<mailto:vincent.burel@xxxxxxxxxxxx>>
Sent: Thursday, September 20, 2018 11:39:15 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: HLKX submission ! WHO ?
Already gave it, or it is not the number you want:
Incident Title: HLK certification fails on SYSVAD Audio Driver
Support Request Number: 118090518936766
BTW: if you find someone at Microsoft who cares about audio and wants to see
the SYSVAD audio driver works like a charm an the HLK process validate it 100%,
feel free to put me in contact with. I’m ready to make tests, our certification
bank is ready!
In other words, we are ready to follow the new Microsoft audio driver
architecture and certification process!
Looking forward…
Regards
Vincent Burel
BTW: there is definitively a bug in the WIN10 audio driver installation,
especially update process (Microsoft might get hundreds of report about this).
But in 4 years, you did not correct it, so I guess you definitively don’t care
about this problem too.
De : wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>
[mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx] De la part de Matthew van Eerde ;
(Redacted sender "Matthew.van.Eerde" for DMARC)
Envoyé : mardi 18 septembre 2018 18:18
À : wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Objet : [wdmaudiodev] Re: HLKX submission ! WHO ?
Can you share the bug IDs you filed for the HLK failures you ran into on SysVad?
That page says “The Windows Certified Products List is offline as Sysdev has
https://docs.microsoft.com/en-us/windows-hardware/drivers/dashboard/windows-certified-products-list<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fwindows-hardware%2Fdrivers%2Fdashboard%2Fwindows-certified-products-list&data=02%7C01%7CMatthew.van.Eerde%40microsoft.com%7C46953587c1a7485b270608d61fe01a60%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636731444781112709&sdata=iF6uv8L8V05lVG%2B1xYRILAwcN6M%2BCtydLuqfqgV%2Fs7s%3D&reserved=0>
can you confirm the new audio driver for Win10 (SYSVAD) is unused (since 4No comment
years)
and that the HLK certification process is simply useless, because not workingNo comment