[wdmaudiodev] Re: WLK tests behave VERY strange
- From: "Utz, John" <johnutz@xxxxxx>
- To: "wdmaudiodev@xxxxxxxxxxxxx" <wdmaudiodev@xxxxxxxxxxxxx>
- Date: Fri, 28 Oct 2011 16:49:14 +0000
+1 on using connect. It's the best way to get your issues in front of the right
folks. It works for me pretty darn well.
Just my us$0.02;
johnu
-----Original Message-----
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
[mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx] On Behalf Of Tim Roberts
Sent: Friday, October 28, 2011 9:46 AM
To: wdmaudiodev@xxxxxxxxxxxxx
Subject: [wdmaudiodev] Re: WLK tests behave VERY strange
Eugene Muzychenko wrote:
> Why telephone? I mean email/ticket support exclusively. As a
> developer, I prefer communication in writing, it allows to describe a
> situation exactly to be sure it would be understood correctly, and to
> expect an exact, informative answer. I think most developers prefer
> technical communication in writing too.
I'm sure they would, but the noise level for electronic communication is
several orders of magnitude higher. You're just not thinking about the
economics of scale here. How could you possibly sift through a million email
messages a day and pick out the ones that need genuine attention?
You do have the option of the "Microsoft Connect" site at
http://connect.microsoft.com. That is a site dedicated to allowing folks to
submit bug reports against Microsoft products, in a pipeline that goes directly
to the development team. You have to go through a short validation process to
become a member, which is how they solve the bozo problem. Not every product
is available there, however.
> You saw that I asked here but Matthew (the MS representative)
> suggested to create a support request at MS site.
Matthew is a Microsoft employee who participates here of his own volition. He
does not "represent" Microsoft in this forum, and I'm pretty sure he does not
have the authority to create support requests on your behalf. If you want
guaranteed support, you need to call in with a paid support incident. That's
the way to get their attention?
> For almost every commercial software product I have, I can log in at
> product's site and create a support ticket. But at MSDN site, I don't
> see such feature. Only a phone support is offered.
I guarantee you that none of the other commercial software products you use
have hundreds of millions of users. It is the vast scale here that makes what
you ask impractical. That, plus the fact that 90% of the users are idiots who
are still looking for the "any" key (as in "press any key to continue").
> Moreover, it is VERY hard to contact MS staff via email. Several years
> ago, I had a problem with my credit card (my bank hadn't properly
> activated it) so MS could not charge my card to renew my subscription.
> It required to navigate many different pages at MS sites to find a
> valid email address to write to. Why does MS prefer a phone support to
> email one?
Volume. There are just too many bozos. You have to be serious to fall back to
the telephone.
--
Tim Roberts, timr@xxxxxxxxx
Providenza & Boekelheide, Inc.
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