[bksvol-discuss] Re: Unpacking a Book
- From: "siss52" <siss52@xxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Fri, 01 Aug 2008 08:02:33 -0500
Hi Roger,
Your best bet would be to write to:
support@xxxxxxxxxxxxx
or
john.g@xxxxxxxxxxxx
He or Robb Turner should be able to straighten things out for you.
Sue S.
----- Original Message -----
From: Rogerbailey81@xxxxxxx
To: bksvol-discuss@xxxxxxxxxxxxx
Sent: Friday, August 01, 2008 7:55 AM
Subject: [bksvol-discuss] Unpacking a Book
Last night I noticed that my verification as being qualified to use the
Bookshare site had been received by Bookshare two weeks after I registered.
I immediately signed up for a subscription and proceeded to download my
first book. I ran into a problem. When I entered my password in the unpack
tool I got an error message telling me that my password was wrong. I tried
again several times. It did not work. I deleted the book and downloaded it
again. It did not work. I deleted the book, changed my password and
downloaded it again. It did not work. I uninstalled the unpack tool and
downloaded and installed it again. It did not work. At all steps I checked
that my caps lock was not on and was very careful to type my password
correctly. It did not work. I am using JAWS 9.0 with Windows XP. Any ideas?
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