[bksvol-discuss] Re: Unpacking a Book
- From: Rogerbailey81@xxxxxxx
- To: bksvol-discuss@xxxxxxxxxxxxx
- Date: Fri, 1 Aug 2008 09:15:19 EDT
Oh yes, my last step last night before giving up was to send a message to
support. They have not yet answered. It is still a bit early where I am and it
is even earlier in California, but I am a bit anxious to get this problem
solved. In a message dated 8/1/2008 6:03:08 A.M. Pacific Daylight Time,
siss52@xxxxxxxxxxx writes:
Hi Roger,
Your best bet would be to write to:
_support@xxxxxxxxxxxxxx (mailto:support@xxxxxxxxxxxxx)
or
_john.g@xxxxxxxxxxxxx (mailto:john.g@xxxxxxxxxxxx)
He or Robb Turner should be able to straighten things out for you.
Sue S.
----- Original Message -----
From: _Rogerbailey81@xxxxxxxx (mailto:Rogerbailey81@xxxxxxx)
To: _bksvol-discuss@xxxxxxxxxxxxxx (mailto:bksvol-discuss@xxxxxxxxxxxxx)
Sent: Friday, August 01, 2008 7:55 AM
Subject: [bksvol-discuss] Unpacking a Book
Last night I noticed that my verification as being qualified to use the
Bookshare site had been received by Bookshare two weeks after I registered. I
immediately signed up for a subscription and proceeded to download my first
book. I ran into a problem. When I entered my password in the unpack tool I
got
an error message telling me that my password was wrong. I tried again several
times. It did not work. I deleted the book and downloaded it again. It did
not work. I deleted the book, changed my password and downloaded it again. It
did not work. I uninstalled the unpack tool and downloaded and installed it
again. It did not work. At all steps I checked that my caps lock was not on
and
was very careful to type my password correctly. It did not work. I am using
JAWS 9.0 with Windows XP. Any ideas?
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