Hi, Cindy,
I'm glad you mentioned this problem. I don't know how often Bookshare
staff looks at this list, but the issue of nonresponsiveness is something
they need to take a lot more seriously.
I had two books rejected a couple of months ago. First, it took me three
e-mails to even find out why. I then followed up with a question about how
to make the books acceptable, but after three more emails and a phone call,
I still received no answer--not even, "We're not sure, Paula, but we'll let
you know." (Calling isn't very helpful, as all you get are various
recordings. I did leave a message, but my call was never returned) I know
the staff are busy and short-handed, and I want to give the benefit of the
doubt, but this was during the time that Gustavo wrote the list to say that
he was twiddling his thumbs.
Sadly, the above is not the first time I have had e-mails go entirely
unanswered. I would have already given up on volunteering, if I didn't
believe so strongly in the Bookshare concept. I don't submit many books,
because it takes me a long time to prepare one, as I'm too much of a
perfectionist. Even so, scanning and preparing books for Bookshare is my
favorite hobby, and my only frustration is that sometimes the staff just
seems to ignore legitimate questions and concerns.
I hope somebody starts listening, before more users and volunteers make
the same decision your friend has made. I understand the need for additional
funding, but what about trying to retain existing subscribers?
Paula Muysenberg
> Cindy Wrote
> > However I do know of one person who is so upset that
> > she wasn't paid attention that she is henceforth only
> > going to scan enough for her annual membership and no
> > more. She told me that she has friends who are doing
> > the same thing. It seems that a book she spent a long
> > time on perfecting was rejected because an inhouse
> > volunteer's or staff member's book had been put in
> > before hers -- and when she pointed out that her book
> > had a better quality rating nothing was done about it.
> > She felt, as you state, that she wasn't listened to --
> > no explanation was given as to why the lesser-quality
> > book wa kept and her better-quality book, after all
> > her work, was rejected.
> >
> > Cindy
> > And o
> >
> >
> >
> > ____________________________________________________
> > Start your day with Yahoo! - make it your home page
> > http://www.yahoo.com/r/hs
> >
> >
> >
> >
> >
> >
> >
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