[duxuser] Re: Activation question

  • From: Anne Ronco <anne@xxxxxxxxxx>
  • To: duxuser@xxxxxxxxxxxxx
  • Date: Wed, 11 Mar 2009 15:31:01 -0400

Hi Robert,

There are two major steps to getting DBT on a computer. The first step is to install and license it. The second step is to activate it.

I'm not certain which step you are having trouble with. We can certainly help you with either installation/licensing or activation. Just contact technical support or me directly at <activation@xxxxxxxxxx>. We usually answer emails on the same day or the next business day (if for emails that come in when we are closed). If you don't hear back from us for several days, it's likely we never got your email or you never got our reply. Please don't wait longer than one business day to resend your email or contact us by another means.

Best regards,

Anne Ronco
email: Anne@xxxxxxxxxx

Duxbury Systems, Inc.
270 Littleton Road, #6; Westford, MA 01886-3523 USA
TEL: + 978-692-3000 FAX: + 978-692-7912
Email (general): info@xxxxxxxxxx
Web site: http://www.DuxburySystems.com
Duxbury Systems, the first name in software for Braille - since 1975.

At 02:45 PM 3/11/2009, you wrote:


Hi George,
While waiting for support to reply to an email I sent a few days agoi, maybe you can help.

I reinstalled XP and among other apps, installed DBT. I may have missed a step here as now my copy wont take the license key. Is it because I should have deactivated? Am almost done with this project and am now dealing with the little issues. Thanks.

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