[duxuser] Re: Double-sized A4 Braille Paper
- From: George Bell <george@xxxxxxxxxxxxxxxxxxx>
- To: "duxuser@xxxxxxxxxxxxx" <duxuser@xxxxxxxxxxxxx>
- Date: Mon, 12 May 2014 19:16:55 +0000
Hi Goran,
I shall check with our engineer tomorrow, but I suspect this may be a driver
issue as well as embosser setup.
Have you installed Index's latest drivers?
George.
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of Goran Macanovic
Sent: 12 May 2014 14:11
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Re: Double-sized A4 Braille Paper
Dear George,
I apologise for the slow response. I wasn't working over the weekend so I
couldn't check the software versions. The data is as follows:
1. for the version of DBT I send the contents About DBT under the Tab Help:
About DBT
DBT 11.1 SR4
5 April 2012
Service Release 4
DBT #########
pc
Licensed for 1 user
This software has been activated
2. The model of our embosser is Everest-D V4
3. the embosser is connected via a parallel port
4. the version of windows is: windows 7 ultimate 64-bit.
I hope you will be able to help us to solve this problem.
Best regards,
----- Original Message -----
From: George Bell<mailto:george@xxxxxxxxxxxxxxxxxxx>
To: duxuser@xxxxxxxxxxxxx<mailto:duxuser@xxxxxxxxxxxxx>
Sent: Friday, May 09, 2014 11:30 PM
Subject: [duxuser] Re: Double-sized A4 Braille Paper
Hi Goran,
Please advise:
1) What version is your Duxbury (including Service Release Number, if any)?
2) What Version is your Everest "D"? 2, 3 or 4?
3) How is the embosser connected to your system? USB, Parallel or Network?
4) What version of Windows do you have?
Sorry to ask so many questions, but we do need the information to begin
troubleshooting.
George Bell
From: duxuser-bounce@xxxxxxxxxxxxx<mailto:duxuser-bounce@xxxxxxxxxxxxx>
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Goran Macanovic
Sent: 09 May 2014 22:12
To: duxuser@xxxxxxxxxxxxx<mailto:duxuser@xxxxxxxxxxxxx>
Subject: [duxuser] Double-sized A4 Braille Paper
Dear Sir/Madam,
I am writing to you regarding a problem that we have with DBT and INDEX EVEREST
D - 14 Braille printer.
The problem concerns setting printing format.
When we finish with emboser setup and choose a particular printing format (in
this case Double-sized A4 Braille Paper, by default we are get character per
line 20, lines per page 20), and upon saving the given settings we go to the
command Embos (that is - printing). The problem is that instead of Double-sized
A4 Braille Paper, the printed text contains one page 7cm wide, and the other
22cm wide.
We hope you can help us solve this problem. Thank you in advance.
With best regards,
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