Good point, Ann. I'd forgotten about that virus --- er -- I mean, Norton. George. > -----Original Message----- > From: duxuser-bounce@xxxxxxxxxxxxx > [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Ann Byrne > Sent: 05 April 2005 13:25 > To: duxuser@xxxxxxxxxxxxx > Subject: [duxuser] Re: Opening Word Files > > Can you open files in Word, not in duxbury? Are you using a > screen reader? > > First thing to try would be go to Norton, options, > miscellaneous and uncheck the MS office plug-in. That should > magically fix everything. > > Good luck! > > > At 07:16 AM 4/5/2005, you wrote: > >I am looking for some help please! > > > >I have recently purchased a new computer running Windows XP Pro and > >Office 2003, with Norton's antivirus software. > > > >I have installed DBT10.5SR2. > > > >When I open DBT and then try to open a Word file by using > CTRL-O (or > >the open function from the file menu) and typing/finding my required > >word file I then press enter to open it and I get the > following error message: > > > >"Word experienced an error trying to open the file. Try > these suggestions: > > > > Check the file permissions and the document name or drive; > > > > Make sure there is enough free disk space; > > > > Open the file with the text recovery converter (C:\program) > > > >By this time Word is now open and this appears to be a Word error > >message. If word was already open before beginning the process, it > >seems that a second copy of word is being opened. > > > >Duxbury has now lost focus and when I return to it it has end task > >messages and tells me that DBTWIN.Exe cannot run. > > > >I get the same word error message if I try to open the file from the > >Swift DBT menu in Word. > > > >I have tried this many tens of times always with the same result. I > >have used many different word files including some from previous > >versions of word and others which I have created especially > for the purpose of testing. > > > >If I transfer the file to another machine which has DBT on it, > >everything works fine. > > > > Hopefully, someone will be able to give me > a solution. > > I dare say I only need to make a simple adjustment > somewhere and all > > will be well - but!!! where!! > > > >Many thanks > > > >Christine > > > > > > > > * * * * * > >Christine Simpson > >Information Alternatives > >Accessing The Information You Need > >18 Prosper Parade > >Glen Iris VIC 3146 > >AUSTRALIA > >Tel: 61 3 9889 0392 > >Mob: 0418 331 506 > >Fax: 61 3 9889 6286 > >Email: simpsonc@xxxxxxxxxxxxxx > > > > > >* * * > >* This message is via list duxuser at freelists.org. > >* To unsubscribe, send a blank message with > >* unsubscribe > >* as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also > >* subscribe, unsubscribe, and set vacation mode and other > subscription > >* options by visiting //www.freelists.org. The list archive > >* is also located there. > >* Duxbury Systems' web site is http://www.duxburysystems.com > >* * * > > > * * * > * This message is via list duxuser at freelists.org. > * To unsubscribe, send a blank message with > * unsubscribe > * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also > * subscribe, unsubscribe, and set vacation mode and other subscription > * options by visiting //www.freelists.org. The list archive > * is also located there. > * Duxbury Systems' web site is http://www.duxburysystems.com > * * * > This Message has been scanned for viruses by McAfee Groupshield. * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *