I agree, George, I find the company great to work with, and the original docs do have surprising formatting running in the background. I sometimes receive materials already in math type, which, unbeknownst to the math teachers had the answers encoded!!! It does not show up anywhere except in our programs...dxbry can't be blamed for that Maureen Murphy Lewicki Maureen Murphy Lewicki Teacher of Visually Impaired Bethlehem Central School 332 Kenwood AvenueDelmar, NY 12054 http://bethlehemschools.org<http://bethlehemschools.org/> (518) 439-7460 Fax (518) 475-0092 "The real problem of blindness is not the loss of eyesight. The real problem is the misunderstanding and lack of education that exists. If a blind person has the proper training and opportunity, blindness can be reduced to a mere physical nuisance."Kenneth Jernigan From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Wednesday, May 28, 2014 8:12 AM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Reporting errors: Was "Grievous but funny errors made by Grade II Braille translators" Kathleen's advice here is absolutely spot on! "I have found that *when discrepancies are reported*, you will find these corrected in the next update, which is a very good reason for keeping your DBT up to date." We always encourage our own users here in the UK to report oddities which are found. Actual braille translation errors do amazingly arise from time to time, and doubtless we may well see a few more occur as Unified English Braille comes into greater use. However many formatting issues still arise, and these do cause me personally concern if they are not reported, and DBT is simply blamed for the problem(s). In the vast majority of cases, the problems occur in the original document, and can often be hard to track down - even for me after 20 odd years of using the likes of Word for Windows. That's why it's helpful to see the original document before it is brought in to DBT. Once an issue has been found, if it can be fixed in the original, everyone can be happy and will hopefully have learned from it. If not, I have always found Duxbury willing to dig deeper