Hi Robert, You have me completely beat on this one. I don't believe I have ever seen anything quite like it. If you are using a parallel connection, it could still just possibly be the cable. I'm just not sure how Megadots and DBT actually send data. However, I've copied this message to one or two experts [PS, DT & DB] at Duxbury to see if they have any suggestions. George. ________________________________ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Watson, Robert Sent: 22 July 2005 16:24 To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: printing errors with DBT Yes-tried that. And get this - the same printing test and document embosses just fine from Megadots. ________________________________ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Friday, July 22, 2005 11:21 AM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: printing errors with DBT If this is happening with BOTH embossers, my first thought is that you may have a dud parallel cable - assuming you are connected parallel of course. I presume you have also tried a system re-boot? George. ________________________________ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Watson, Robert Sent: 22 July 2005 15:45 To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] printing errors with DBT An unusual problem (I think). When I emboss a document that is 38-40 characters wide, using wide width paper in either my Romeo or Versapoint Duo, I get a "gap" between cells 28 and 32. In other words, nothing prints in that range. I have checked my settings on the global settings page , as well as just for the document and they are calling for the correct lines per page, width etc. Anyone had anything like this before?