I don't know about being further up the VIP scale martin, but there are
certainly further up the platform than myself! would you be advocating that
within the disability group there should be A scale of disability?
Eleanor
On 10 Mar 2024, at 07:36, <mrmartinkelly20@xxxxxxxxx>===========================================================
<mrmartinkelly20@xxxxxxxxx> wrote:
Well Eleanor!
We can only presume that other person was higher up the VIP scale than your
good self?
Enjoy the rest of the weekend Eleanor
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On
Behalf Of Eleanor Martha Burke
Sent: 09 March 2024 20:22
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
hi martin, the person assisting told me he was assisting another passenger on
the same train as me.
Eleanor
On 9 Mar 2024, at 18:07, <mrmartinkelly20@xxxxxxxxx>===========================================================
<mrmartinkelly20@xxxxxxxxx> wrote:
Good evening Eleanor!
Well! As a regular rail user, I can see where you are coming from regarding
the meet and greet service.
However, speaking for myself, on some occasions the M & G connection breaks
down as trains generally arrive into Heuston (and Connolly) at five minute
intervals. If a disabled passenger arrives on Platform 8 in Heuston and I
come in on Platform 2, the CSO is then tied up until he/she deals with the
customer on Platform 8 first.
Of course, Its unsettling at times Eleanor but it’s a case of taking the
rough with the smooth and the fingers crossed.
Anyway, on the whole I am personally grateful for the Meet and Greet Service
and all things considered, I couldn't really fault it.
Enjoy your travelling...Slainte from Me MK
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx
<fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Eleanor Martha Burke
Sent: 09 March 2024 13:46
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
all experiences are possibly different Tom. I booked the Assistance as
recommended by various sources over the telephone with Irish rail. I turned
up at Tara Street station but nobody knew I'd booked the Assistance. they
were most helpful and I got the assistance to the DART. they telephoned a
head to Greystones and informed me that if there was nobody working in the
station at Greystones somebody would come on the train from Bray to assist
me at the final destination. as nobody made themselves known to me at Bray I
naturally made the assumption there would be staff at Greystones. this was
not the case. at least this is what I thought as nobody came to assist me. A
gentleman kindly told me which direction for the way out and eventually as
my nephew approached me, an employee from Irish Rail came running up to
apologise. his apology was, I am so sorry I could not assist you, I was
assisting another person off the train!!! as they say you pays your money
and you takes your choice!
perhaps I'll have better luck next time. unfortunately it does not inspire
confidence in me with Irish rail.
Eleanor
On 8 Mar 2024, at 12:30, Tom ONeill <tomoneill.bal@xxxxxxxxx> wrote:===========================================================
Hi
I am currently travelling by train and mid journey had to change trains
and lines.
Booked the support team yesterday by phone and it worked a dream this
morning.
Robbie synott is a v.i. Rep on irish rails disavility users group. I
dont have a contact number or email for him
Tom o neill
On 8 Mar 2024, at 12:14, Adrian <hello@xxxxxxxxxxxxxx> wrote:===========================================================
Hi Tom,
that's a good approach, or 0818 366222 toll-free.
I was looking over
https://www.irishrail.ie/en-ie/travel-information/accessibility-onboard-trains/access-dart-northern-commuter
where they say: "A Hub station may be contacted in advance to arrange
assistance for all mobility impaired passengers, alternatively contact can
be made our Customer Care centre", but really, that website looks so
inaccessible for a visually impaired person...
-Adrian
On 2024-03-08 12:03, Tom ONeill wrote:=========================================================== The
Hi.
All you have to do is ring irish rail on 018366222 and tell them
what you want. That number covers all trains and darts stations in
ireland Tom o neill
===========================================================On 8 Mar 2024, at 11:37, Adrian <hello@xxxxxxxxxxxxxx> wrote:Hi Eleanor,
have you tried to contact the Travel Assistance Scheme at 01 703 3204? I
know they're not directly related to your immediate needs, but maybe can
offer advice.
-Adrian
On 2024-03-08 11:26, Eleanor Martha Burke wrote:=========================================================== The
hi all, wishing to take an unfamiliar journey on the DART and it seems
impossible to contact anyone regarding Assistance. I would be
travelling from and unmanned station and between that and not finding
any contact I'm very disappointed in that service.
Eleanor==========================================================
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