Good evening Eleanor!
Well! As a regular rail user, I can see where you are coming from regarding the
meet and greet service.
However, speaking for myself, on some occasions the M & G connection breaks
down as trains generally arrive into Heuston (and Connolly) at five minute
intervals. If a disabled passenger arrives on Platform 8 in Heuston and I come
in on Platform 2, the CSO is then tied up until he/she deals with the customer
on Platform 8 first.
Of course, Its unsettling at times Eleanor but it’s a case of taking the rough
with the smooth and the fingers crossed.
Anyway, on the whole I am personally grateful for the Meet and Greet Service
and all things considered, I couldn't really fault it.
Enjoy your travelling...Slainte from Me MK
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On
Behalf Of Eleanor Martha Burke
Sent: 09 March 2024 13:46
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
all experiences are possibly different Tom. I booked the Assistance as
recommended by various sources over the telephone with Irish rail. I turned up
at Tara Street station but nobody knew I'd booked the Assistance. they were
most helpful and I got the assistance to the DART. they telephoned a head to
Greystones and informed me that if there was nobody working in the station at
Greystones somebody would come on the train from Bray to assist me at the
final destination. as nobody made themselves known to me at Bray I naturally
made the assumption there would be staff at Greystones. this was not the case.
at least this is what I thought as nobody came to assist me. A gentleman kindly
told me which direction for the way out and eventually as my nephew approached
me, an employee from Irish Rail came running up to apologise. his apology was,
I am so sorry I could not assist you, I was assisting another person off the
train!!! as they say you pays your money and you takes your choice!
perhaps I'll have better luck next time. unfortunately it does not inspire
confidence in me with Irish rail.
Eleanor
On 8 Mar 2024, at 12:30, Tom ONeill <tomoneill.bal@xxxxxxxxx> wrote:===========================================================
Hi
I am currently travelling by train and mid journey had to change trains and
lines.
Booked the support team yesterday by phone and it worked a dream this morning.
Robbie synott is a v.i. Rep on irish rails disavility users group. I
dont have a contact number or email for him
Tom o neill
On 8 Mar 2024, at 12:14, Adrian <hello@xxxxxxxxxxxxxx> wrote:===========================================================
Hi Tom,
that's a good approach, or 0818 366222 toll-free.
I was looking over
https://www.irishrail.ie/en-ie/travel-information/accessibility-onboard-trains/access-dart-northern-commuter
where they say: "A Hub station may be contacted in advance to arrange
assistance for all mobility impaired passengers, alternatively contact can
be made our Customer Care centre", but really, that website looks so
inaccessible for a visually impaired person...
-Adrian
On 2024-03-08 12:03, Tom ONeill wrote:=========================================================== The
Hi.
All you have to do is ring irish rail on 018366222 and tell them
what you want. That number covers all trains and darts stations in
ireland Tom o neill
===========================================================On 8 Mar 2024, at 11:37, Adrian <hello@xxxxxxxxxxxxxx> wrote:Hi Eleanor,
have you tried to contact the Travel Assistance Scheme at 01 703 3204? I
know they're not directly related to your immediate needs, but maybe can
offer advice.
-Adrian
On 2024-03-08 11:26, Eleanor Martha Burke wrote:=========================================================== The
hi all, wishing to take an unfamiliar journey on the DART and it seems
impossible to contact anyone regarding Assistance. I would be travelling
from and unmanned station and between that and not finding any contact
I'm very disappointed in that service.
Eleanor===========================================================
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