thank you Tom.
Eleanor
On 11 Mar 2024, at 18:21, <tomoneill.bal@xxxxxxxxx> <tomoneill.bal@xxxxxxxxx>===========================================================
wrote:
Hi all,
I think the disability user groups in Irish rail, Bus Eireann and Dublin bus
are now running for around 30 years.
After 25 years as a voluntary rep of Irish guide dogs on the Irish rail
group, I stepped away in January of 2020 just before Covid.
Tony Warde I understand is the current chairperson and there are reps from
iwa. plus, guide dogs plus NCBI. And many other disability groups are
represented on it
Not sure Eleanor if you are on Michael Lavins group, himself another man who
gave a lot of time to the Irish Rail group. Michael puts out an Access
report from Irish rail sent to him by Ronan Murphy about four times a year
outlining in detail the upgrades made by Irish Rail for people with
disabilities and the works that are planned throughout the network for the
next quarter. I am surprised you don’t know about that group in Irish rail
I would suggest if you have more to say on this topic or to find out more
about the group you should contact
Ronan.murphy@xxxxxxxxxxxx
Ronan is the person who sends that report to Michael and anybody else who
wants it 4 times a year. He is head of customer services of Irish Rail
I won't be commenting further on this
Tom
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On
Behalf Of mrmartinkelly20@xxxxxxxxx
Sent: Sunday, March 10, 2024 10:21 AM
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
Eleanor! There is certainly an access committee but I don't have any details
on how yyou could join it. As far as I know, Tom O'Neill is your best bet in
this regard...Cheerio again from Me
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On
Behalf Of Eleanor Martha Burke
Sent: 10 March 2024 09:29
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
i'd be very happy to have input if there is a committee that works with an
Irish rail regarding people with disabilities travelling. there's bound to be
a steering group. I know the United Nations Convention on the rights of
people with disabilities advocate for independent living but sometimes The
independent living can come with support from others outside of friends and
family. i'd better be careful I'm almost verging on referendum results.
Eleanor
On 10 Mar 2024, at 09:20, <mrmartinkelly20@xxxxxxxxx>e
<mrmartinkelly20@xxxxxxxxx> wrote:
Okay Eleanor! It would be more comforting if you (me) knew in advance that
we are safe when we attempt to travel around.
Slainte! As Mise
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx
<fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Eleanor Martha Burke
Sent: 10 March 2024 08:21
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
that innocent is fine martin, and such a case, I think that Irish and Rail
should have informed me of this and asked me for classification of my
disability in relation to what ever means they classify it by. if they also
provided a classification I would know if I've fell within such a
classification and whether it percluded me from requesting assistance.
On 10 Mar 2024, at 08:17, <mrmartinkelly20@xxxxxxxxx>
<mrmartinkelly20@xxxxxxxxx> wrote:
Yes Eleanor! Even within the blind community there is a chasm betweenwhite
cane users and those with varying eye conditions for example.
Cheerio yet again from Martin K
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx
<fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Eleanor Martha Burke
Sent: 10 March 2024 08:07
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
I don't know about being further up the VIP scale martin, but there are
certainly further up the platform than myself! would you be advocating that
within the disability group there should be A scale of disability?
Eleanor
On 10 Mar 2024, at 07:36, <mrmartinkelly20@xxxxxxxxx>
<mrmartinkelly20@xxxxxxxxx> wrote:
Well Eleanor!
We can only presume that other person was higher up the VIP scale than
your good self?
Enjoy the rest of the weekend Eleanor
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx
<fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Eleanor Martha Burke
Sent: 09 March 2024 20:22
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
hi martin, the person assisting told me he was assisting another passenger
on the same train as me.
Eleanor
On 9 Mar 2024, at 18:07, <mrmartinkelly20@xxxxxxxxx>
<mrmartinkelly20@xxxxxxxxx> wrote:
Good evening Eleanor!
Well! As a regular rail user, I can see where you are coming from
regarding the meet and greet service.
However, speaking for myself, on some occasions the M & G connection
breaks down as trains generally arrive into Heuston (and Connolly) at
five minute intervals. If a disabled passenger arrives on Platform 8 in
Heuston and I come in on Platform 2, the CSO is then tied up until he/she
deals with the customer on Platform 8 first.
Of course, Its unsettling at times Eleanor but it’s a case of taking the
rough with the smooth and the fingers crossed.
Anyway, on the whole I am personally grateful for the Meet and Greet
Service and all things considered, I couldn't really fault it.
Enjoy your travelling...Slainte from Me MK
-----Original Message-----
From: fb-exchange-bounce@xxxxxxxxxxxxx
<fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Eleanor Martha
Burke
Sent: 09 March 2024 13:46
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Dart assistance telephone number
all experiences are possibly different Tom. I booked the Assistance as
recommended by various sources over the telephone with Irish rail. I
turned up at Tara Street station but nobody knew I'd booked the
Assistance. they were most helpful and I got the assistance to the DART.
they telephoned a head to Greystones and informed me that if there was
nobody working in the station at Greystones somebody would come on the
train from Bray to assist me at the final destination. as nobody made
themselves known to me at Bray I naturally made the assumption there
would be staff at Greystones. this was not the case. at least this is
what I thought as nobody came to assist me. A gentleman kindly told me
which direction for the way out and eventually as my nephew approached
me, an employee from Irish Rail came running up to apologise. his apology
was, I am so sorry I could not assist you, I was assisting another person
off the train!!! as they say you pays your money and you takes your choic
!===========================================================
=================================================================================================================================================================================
perhaps I'll have better luck next time. unfortunately it does not
inspire confidence in me with Irish rail.
Eleanor
On 8 Mar 2024, at 12:30, Tom ONeill <tomoneill.bal@xxxxxxxxx> wrote:===========================================================
Hi
I am currently travelling by train and mid journey had to change trains
and lines.
Booked the support team yesterday by phone and it worked a dream this
morning.
Robbie synott is a v.i. Rep on irish rails disavility users group.
I dont have a contact number or email for him
Tom o neill
On 8 Mar 2024, at 12:14, Adrian <hello@xxxxxxxxxxxxxx> wrote:===========================================================
Hi Tom,
that's a good approach, or 0818 366222 toll-free.
I was looking over
https://www.irishrail.ie/en-ie/travel-information/accessibility-onboard-trains/access-dart-northern-commuter
where they say: "A Hub station may be contacted in advance to arrange
assistance for all mobility impaired passengers, alternatively contact
can be made our Customer Care centre", but really, that website looks
so inaccessible for a visually impaired person...
-Adrian
On 2024-03-08 12:03, Tom ONeill wrote:=========================================================== The
Hi.
All you have to do is ring irish rail on 018366222 and tell them
what you want. That number covers all trains and darts stations
in ireland Tom o neill
===========================================================On 8 Mar 2024, at 11:37, Adrian <hello@xxxxxxxxxxxxxx> wrote:Hi Eleanor,
have you tried to contact the Travel Assistance Scheme at 01 703
3204? I know they're not directly related to your immediate needs,
but maybe can offer advice.
-Adrian
On 2024-03-08 11:26, Eleanor Martha Burke wrote:=========================================================== The
hi all, wishing to take an unfamiliar journey on the DART and it
seems impossible to contact anyone regarding Assistance. I would be
travelling from and unmanned station and between that and not
finding any contact I'm very disappointed in that service.
Eleanor=======================================================
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