N. B. Only run the Test described below if you have JAWS for Windows version 6.x or 7.x installed. Otherwise, you might actually invalidate your JAWS authorization! If you have JAWS 5.10 installed as well as a newer version like 6.x or 7.x, then it is fine to run this utility. Even if you do have multiple versions of JAWS installed on your system, you will only need to run the test once for each audio hardware device. Background Information The people at Freedom Scientific are working to eliminate a pesky error that can result when JAWS users connect a new audio or MIDI device to their PC. Some customers have received the JAWS "error 6" message after installing a new piece of hardware. This message tells them that they must reactivate their unit of JAWS. It seems to occur on start up whenever the USB or firewire device is powered on or off. We'd appreciate your help to find a resolution to this problem. If you have received this error 6 message please perform the following instructions. Your voluntary participation will facilitate the implementation of a resolution for this problem. Instructions for Running the Test Custom Lock Utility In the following instructions, the word "device" refers to any USB or Firewire device you use to create audio with SONAR, Sound Forge or other digital audio software. 1. If, and only if, you are running JAWS 6.x or 7.x, go to the following link to download the Test Custom Lock utility from Freedom Scientific: <http://www.DancingDots.com/ct/TestCustomLock.exe> www.DancingDots.com/ct/TestCustomLock.exe Take careful note of the name of the folder where you save this utility for reference in the instructions below. 2. With your Device not connected, run TestCustomLock.exe. It will create the log file MachineInfo.san in the same folder in which you saved the TestCustomLock.exe utility. 3. Connect the Device. Run TestCustomLock.exe a second time. 4. Disconnect the Device. Run TestCustomLock.exe a third time. 5. Send the MachineInfo.san file to: waishanl@xxxxxxxxxxxxxxxxxxxxx as an E-mail attachment. If you have more than one device, please rename the log file created for your first device to MachineInfo_DeviceName1. Now run the steps above for your second device. After this test, rename the log file to MachineInfo_devicename2 and send all log files to address above. Of course, substitute the actual name for each device in the file names. For example, if you own a Frontier TranzPort and an FW 1884, your files would be called: MachineInfo_TranzPort MachineInfo_FW1884 Thank you for your assistance. Bill McCann Founder & President of Dancing Dots since 1992 <http://www.dancingdots.com/> http://www.dancingdots.com/ P. S. For details on the TranzPort see <http://www.dancingdots.com/prodesc/tranzport.htm> http://www.dancingdots.com/prodesc/tranzport.htm and for more information on the TASCAM FW 1884 go to <http://www.dancingdots.com/prodesc/tascamfw1884.htm> http://www.dancingdots.com/prodesc/tascamfw1884.htm. Dancing Dots...Where music meets technology for the blind! Request the GOODFEEL 3 Braille Music Translator demo from: http://www.dancingdots.com/demodl.htm www.dancingdots.com E-mail: info@xxxxxxxxxxxxxxx 1754 Quarry Lane PO Box 927 Valley Forge, PA 19482-0927 Tel: 610-783-6692 Fax: 610-783-6732