[ddots-l] Re: Soliciting Your Help to Correct Erroneous JAWS Reactivation Request (JAWS Error 6) [cross-posted]
- From: "Damon Fibraio" <dfibraio@xxxxxxxxxxx>
- To: <ddots-l@xxxxxxxxxxxxx>
- Date: Sun, 10 Sep 2006 15:06:43 -0400
Maybe they can't fix the problem without acquiring the information to figure
out where the problem is. And since I highly doubt the folks at Freedom have
the equipment we have, then they have to get that information from us before
they can fix the problem. Come on, now. If you want the problem solved,
let's get the information freedom needs to track down the bug and squash it.
_____
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of James Murphy
Sent: Sunday, September 10, 2006 2:47 PM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Soliciting Your Help to Correct Erroneous JAWS
Reactivation Request (JAWS Error 6) [cross-posted]
Yes who's going to keep doing these steps," everytime you have to add new
hardware?? That's ridiculous. Just tell Freedom to get on the ball a fix
this annoying issue!!!! An that's that.
----- Original Message -----
From: William R. <mailto:BillList1@xxxxxxxxxxx> McCann
To: ddots-l@xxxxxxxxxxxxx ; midimag@xxxxxxxxxxx
Cc: 'NFBnet Music Talk Mailing List' <mailto:musictlk@xxxxxxxxxx> ; 'This
is <mailto:menvi-discuss@xxxxxxxxx> for discussing music and braille
literacy'
Sent: Saturday, September 09, 2006 5:12 PM
Subject: [ddots-l] Soliciting Your Help to Correct Erroneous JAWS
Reactivation Request (JAWS Error 6) [cross-posted]
N. B. Only run the Test described below if you have JAWS for Windows version
6.x or 7.x installed. Otherwise, you might actually invalidate your JAWS
authorization! If you have JAWS 5.10 installed as well as a newer version
like 6.x or 7.x, then it is fine to run this utility. Even if you do have
multiple versions of JAWS installed on your system, you will only need to
run the test once for each audio hardware device.
Background Information
The people at Freedom Scientific are working to eliminate a pesky error that
can result when JAWS users connect a new audio or MIDI device to their PC.
Some customers have received the JAWS "error 6" message after installing a
new piece of hardware. This message tells them that they must reactivate
their unit of JAWS. It seems to occur on start up whenever the USB or
firewire device is powered on or off.
We'd appreciate your help to find a resolution to this problem. If you have
received this error 6 message please perform the following instructions.
Your voluntary participation will facilitate the implementation of a
resolution for this problem.
Instructions for Running the Test Custom Lock Utility
In the following instructions, the word "device" refers to any USB or
Firewire device you use to create audio with SONAR, Sound Forge or other
digital audio software.
1. If, and only if, you are running JAWS 6.x or 7.x, go to the following
link to download the Test Custom Lock utility from Freedom Scientific:
<http://www.DancingDots.com/ct/TestCustomLock.exe>
www.DancingDots.com/ct/TestCustomLock.exe
Take careful note of the name of the folder where you save this utility for
reference in the instructions below.
2. With your Device not connected, run TestCustomLock.exe. It will create
the log file MachineInfo.san in the same folder in which you saved the
TestCustomLock.exe utility.
3. Connect the Device. Run TestCustomLock.exe a second time.
4. Disconnect the Device. Run TestCustomLock.exe a third time.
5. Send the MachineInfo.san file to:
waishanl@xxxxxxxxxxxxxxxxxxxxx
as an E-mail attachment.
If you have more than one device, please rename the log file created for
your first device to MachineInfo_DeviceName1. Now run the steps above for
your second device. After this test, rename the log file to
MachineInfo_devicename2 and send all log files to address above. Of course,
substitute the actual name for each device in the file names.
For example, if you own a Frontier TranzPort and an FW 1884, your files
would be called:
MachineInfo_TranzPort
MachineInfo_FW1884
Thank you for your assistance.
Bill McCann
Founder & President of Dancing Dots since 1992
<http://www.dancingdots.com/> http://www.dancingdots.com/
P. S. For details on the TranzPort see
<http://www.dancingdots.com/prodesc/tranzport.htm>
http://www.dancingdots.com/prodesc/tranzport.htm and for more information on
the TASCAM FW 1884 go to
<http://www.dancingdots.com/prodesc/tascamfw1884.htm>
http://www.dancingdots.com/prodesc/tascamfw1884.htm.
Dancing Dots...Where music meets technology for the blind!
Request the GOODFEEL 3 Braille Music Translator demo from:
http://www.dancingdots.com/demodl.htm
www.dancingdots.com
E-mail: info@xxxxxxxxxxxxxxx
1754 Quarry Lane
PO Box 927
Valley Forge, PA 19482-0927
Tel: 610-783-6692
Fax: 610-783-6732
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