[ddots-l] Re: Soliciting Your Help to Correct Erroneous JAWS Reactivation Request (JAWS Error 6) [cross-posted]
- From: "James Murphy" <maestro_22@xxxxxxxxxxxxx>
- To: <ddots-l@xxxxxxxxxxxxx>
- Date: Sun, 10 Sep 2006 15:10:13 -0400
Yes Damon, Yes I guess your right.
We understand.
----- Original Message -----
From: Damon Fibraio
To: ddots-l@xxxxxxxxxxxxx
Sent: Sunday, September 10, 2006 3:06 PM
Subject: [ddots-l] Re: Soliciting Your Help to Correct Erroneous JAWS
Reactivation Request (JAWS Error 6) [cross-posted]
Maybe they can't fix the problem without acquiring the information to figure
out where the problem is. And since I highly doubt the folks at Freedom have
the equipment we have, then they have to get that information from us before
they can fix the problem. Come on, now. If you want the problem solved, let's
get the information freedom needs to track down the bug and squash it.
------------------------------------------------------------------------------
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of James Murphy
Sent: Sunday, September 10, 2006 2:47 PM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Soliciting Your Help to Correct Erroneous JAWS
Reactivation Request (JAWS Error 6) [cross-posted]
Yes who's going to keep doing these steps," everytime you have to add new
hardware?? That's ridiculous. Just tell Freedom to get on the ball a fix this
annoying issue!!!! An that's that.
----- Original Message -----
From: William R. McCann
To: ddots-l@xxxxxxxxxxxxx ; midimag@xxxxxxxxxxx
Cc: 'NFBnet Music Talk Mailing List' ; 'This is for discussing music and
braille literacy'
Sent: Saturday, September 09, 2006 5:12 PM
Subject: [ddots-l] Soliciting Your Help to Correct Erroneous JAWS
Reactivation Request (JAWS Error 6) [cross-posted]
N. B. Only run the Test described below if you have JAWS for Windows
version 6.x or 7.x installed. Otherwise, you might actually invalidate your
JAWS authorization! If you have JAWS 5.10 installed as well as a newer version
like 6.x or 7.x, then it is fine to run this utility. Even if you do have
multiple versions of JAWS installed on your system, you will only need to run
the test once for each audio hardware device.
Background Information
The people at Freedom Scientific are working to eliminate a pesky error
that can result when JAWS users connect a new audio or MIDI device to their PC.
Some customers have received the JAWS "error 6" message after installing a new
piece of hardware. This message tells them that they must reactivate their unit
of JAWS. It seems to occur on start up whenever the USB or firewire device is
powered on or off.
We'd appreciate your help to find a resolution to this problem. If you have
received this error 6 message please perform the following instructions. Your
voluntary participation will facilitate the implementation of a resolution for
this problem.
Instructions for Running the Test Custom Lock Utility
In the following instructions, the word "device" refers to any USB or
Firewire device you use to create audio with SONAR, Sound Forge or other
digital audio software.
1. If, and only if, you are running JAWS 6.x or 7.x, go to the following
link to download the Test Custom Lock utility from Freedom Scientific:
www.DancingDots.com/ct/TestCustomLock.exe
Take careful note of the name of the folder where you save this utility for
reference in the instructions below.
2. With your Device not connected, run TestCustomLock.exe. It will create
the log file MachineInfo.san in the same folder in which you saved the
TestCustomLock.exe utility.
3. Connect the Device. Run TestCustomLock.exe a second time.
4. Disconnect the Device. Run TestCustomLock.exe a third time.
5. Send the MachineInfo.san file to:
waishanl@xxxxxxxxxxxxxxxxxxxxx
as an E-mail attachment.
If you have more than one device, please rename the log file created for
your first device to MachineInfo_DeviceName1. Now run the steps above for your
second device. After this test, rename the log file to MachineInfo_devicename2
and send all log files to address above. Of course, substitute the actual name
for each device in the file names.
For example, if you own a Frontier TranzPort and an FW 1884, your files
would be called:
MachineInfo_TranzPort
MachineInfo_FW1884
Thank you for your assistance.
Bill McCann
Founder & President of Dancing Dots since 1992
http://www.dancingdots.com/
P. S. For details on the TranzPort see
http://www.dancingdots.com/prodesc/tranzport.htm and for more information
on the TASCAM FW 1884 go to
http://www.dancingdots.com/prodesc/tascamfw1884.htm.
Dancing Dots...Where music meets technology for the blind!
Request the GOODFEEL 3 Braille Music Translator demo from:
http://www.dancingdots.com/demodl.htm
www.dancingdots.com
E-mail: info@xxxxxxxxxxxxxxx
1754 Quarry Lane
PO Box 927
Valley Forge, PA 19482-0927
Tel: 610-783-6692
Fax: 610-783-6732
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