Hi All, I am new to this list and also will tell you that my braille knowledge is very basic only extending as far as knowing the alphabet and a few words. I am currently setting up a seven year old index basic-s printer for someone and am having a few problems withit. Firstly I just wanted to know if the firmware onit is up to date. Currently it is announcing that it has firmware 10.31. I can update the firmware if necessary but if someone more knowledgable on here could enlighten me on this it would be great. My next problem is that I have installed a demo of the latest Duxbury on the printer. I have attempted to make all the necessary settings changes but I am sure I don't have it mastered by any means. I have installed the printer drivers using the index utility for doing so. I have also installed win braille 5.0 and it does print out pages but when I try and get duxbury to print off pages, it just sits there after I translate and invoke the embosser command. Any help would be greatly appreciated. Many thanks in advance, Paul. -- I am using the free version of SPAMfighter. We are a community of 6 million users fighting spam. SPAMfighter has removed 220 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message