Hi Jean, Unless someone has some other suggestions, my first guess would be that the BIOS of your computer is not set for SPP (Standard Parallel Port). (Or, if it is a fairly new embosser, it could be the opposite and need to be set for EPP or ECP) Unfortunately access to BIOS with speech is not possible, so you will need sighted assistance. Likewise access to the BIOS and the BIOS itself is not common to all systems. That said some PC's, like my Toshiba here, do provide a Windows program which can make changes to BIOS. George. -----Original Message----- From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Jean Menzies Sent: 09 May 2006 21:54 To: DBT list Subject: [duxuser] further info on embosser problem for George Hello George I've tried several scenarios. I imported a Word document and got the garbage at the top where the blank line should be. That was a one page document. Then I created a document directly in DBT with the same results. I made sure this one would extend more than one braille page, and I found that the second page was good and had no garbage characters at the top. The first page had the same characters as the other document. Jean * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *