Hello Ann and all.
After doing some digging, I think I know the source of the problem.
Early in the history of DBT 11.2, there was a problem in the JAWS script
files that
caused a crash when JAWS tried to read the OK box after a find and
replace operation. That sounds like what you are experiencing. This
problem is fixed
in DBT 11.2 SR4.
Ann, I recommend that you go to Help > About DBT and check the version.
When you installed DBT on your new computer, you probably used a CD that
had an earlier release of DBT 11.2 than SR4. If so, I recommend using
DBT's Check for Updates option, which should install DBT 11.2 SR4.
After the installation, DBT will prompt you about installing new JAWS
script files. Answer yes.
I hope that this fixes the problem.
If you need further assistance, please contact me off list.
All the best,
Caryn
Caryn Navy
Duxbury Systems, Inc.
Email: caryn@xxxxxxxxxx
Phone: (978) 692-3000, ext. 310
Web: www.duxburysystems.com
*From:*duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] *On Behalf Of *Ann Foxworth
*Sent:* 30 March 2017 19:45
*To:* duxuser@xxxxxxxxxxxxx
*Subject:* [duxuser] Re: windows 10
When I installed DTB on the windows 10 computer, with jaws 17 running, this problem started. New windows 10 computer, new DBT program and new jaws 17 programs installation at the same time.
*From:* duxuser-bounce@xxxxxxxxxxxxx <mailto:duxuser-bounce@xxxxxxxxxxxxx> [mailto:duxuser-bounce@xxxxxxxxxxxxx] *On Behalf Of *George Bell
*Sent:* Thursday, March 30, 2017 12:00 PM
*To:* duxuser@xxxxxxxxxxxxx <mailto:duxuser@xxxxxxxxxxxxx>
*Subject:* [duxuser] Re: windows 10
Hi Ann,
Is this something which has started recently? Perhaps after a Windows or JAWS upgrade?
George
*From:*duxuser-bounce@xxxxxxxxxxxxx <mailto:duxuser-bounce@xxxxxxxxxxxxx> [mailto:duxuser-bounce@xxxxxxxxxxxxx] *On Behalf Of *Ann Foxworth
*Sent:* 30 March 2017 17:27
*To:* duxuser@xxxxxxxxxxxxx <mailto:duxuser@xxxxxxxxxxxxx>
*Subject:* [duxuser] windows 10
I’m running DB@ 11.2 and windows 10, and I notice that when I do any search and replace activities, DBT crashes at the end of the sequence. I’mnot sure if it is DBT crashing or JAWS 17. I just know that everything freezes and I have to do a hard shutdown. This is happening consistently.
______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________
