Garry, I missed the point that it is your friend who is sending you the black on black message as a reply when they are using JAWS. This implies that they are using the yellow font on black background for new messages and normal type on the black background for replies. They should be able to check this out easily by pressing insert-f and listening to the font in each case. If we knew what email program they are using to create messages we could work out what they need to do if they need any help. All the best, Cearbhall T: +353 (0)1 6364364 m: 08333 23487 E: omeadhrac@xxxxxxx -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of gary worn Sent: 13 January 2012 17:59 To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] Re Jaws question Hi all. Guys can I pose a question to all jaws users, my friend emails me in black background and yellow font using , that fine but when they reply using jaws, I recieve a black screen with no text but if I select it, I can read it. What is the problem here and can it be solved?. Gary