[vip_students] Re: x l
- From: Cearbhall O'Meadhra <omeadhrac@xxxxxxx>
- To: vip_students@xxxxxxxxxxxxx
- Date: Fri, 04 Jul 2014 01:07:41 +0100
Susan,
Until your system is cleaned down to the essentials it really is not
possible to say just what is going on. This behaviour looks like adware
working in the background. You do not need to interact with Malwarebytes
once it is running. Given the fact that this very useful program is not
accessible as Paul says, could you get someone sighted to set it off for you
and confirm deletion of everything it finds after it finishes? I think this
might be best to let you move on with the solution to this problem.
You do need some cookies for legitimate interactions to work. So, you only
want to remove the malicious ones.
All the best,
Cearbhall
M: 0833323487 t: (01) 2864623 em: omeadhrac@xxxxxxx
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-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Susan Bourke
Sent: 03 July 2014 10:34
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: x l
hi Cearbhall.
i did all those things you mentioned but when i went in to the anti- malware
it asked me if i wanted to update it and i did but for some reason it won't
work now. do you remember i went to the processes page and there was 57 went
i kept checking it and it kept creping up till last night it was at 65, now
it is down to 61. what is all that about?
will performing all this checking for viruses and that get rid of the
cookies also?
many thanks
susan
----- Original Message -----
From: "Cearbhall O'Meadhra" <omeadhrac@xxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, July 01, 2014 11:42 AM
Subject: [vip_students] Re: x l
> Susan,
>
> You can check that everything is closed from the first page in the
> task list. It says "applications" at the top of the page and is
> usually just before the "processes" page. If the applications list is
> empty, then you have all your applications closed. Things like Skype
> and cookies and programs which are in difficulty do not show up as
> applications but are in the list of processes.
>
> I have only 19 processes on my PC so your 57 suggest that you might
> have a lot of adware or cookies. Have you run a scan for viruses,
> malware, cookies recently?
>
> I would suggest you follow Paul's advice on running Malwarebytes in
> full scan mode (it takes about four hours to complete but is well worth
it).
> Then
> I would run cClean and finally do a defrag (another long job!). these
> long jobs can be done at night or when you know you can leave the
> computer for the time needed.
>
> It would be interesting to see if the number of processes falls after
> these basic tasks have been completed.
>
> I think Excel might be struggling to keep control of memory and that
> might be why you are having this trouble.
>
> All the best,
>
> Cearbhall
>
> M: 0833323487 t: (01) 2864623 em: omeadhrac@xxxxxxx
> ----------------------------------------------------------------------
> ------
> -----
> I use the free version of Spam Reader to get rid of spam. The
> Professional version doesn't have this disclaimer in outgoing emails.
> Try Spam Reader (http://www.spam-reader.com) for free now!
>
> -----Original Message-----
> From: vip_students-bounce@xxxxxxxxxxxxx
> [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Susan Bourke
> Sent: 01 July 2014 10:19
> To: vip_students@xxxxxxxxxxxxx
> Subject: [vip_students] Re: x l
>
> hi
>
> yes I'm definitly in the Processes List and when it opens it says 1 of 57.
> as far as i can see i have every thing closed down, how can i check?
>
> before it just was happening to files on the pen drive but this last
> week it can happen in my documents on the hard drive, this morning i
> made a file called "shopping list tesco" i wrote my shopping list and
> when i came out of the file here below it was another file with those
> letters all after it like i told you about you know that kept
> happening on my pen drive.
>
> sorry i'm not good at explaining hope this is understandable.
>
> many thanks
>
> susan
> ----- Original Message -----
> From: "Cearbhall O'Meadhra" <omeadhrac@xxxxxxx>
> To: <vip_students@xxxxxxxxxxxxx>
> Sent: Monday, June 30, 2014 9:06 PM
> Subject: [vip_students] Re: x l
>
>
>> Susan,
>>
>> 57 processes sounds quite high! Are you sure that you are looking at
>> a page in task manager that says "Processes List" at the top of the
>> page?
>>
>> If so, can you close all programs and then tell me how many processes
>> are in the list? It is important to have all programs closed so that
>> we are not seeing processes that are part of those programs.
>>
>> You will only see Excel in the processes list while it is running.
>> You will not see it there unless you have excel open.
>>
>> Are you still having trouble with the broken file?
>>
>>
>> All the best,
>>
>> Cearbhall
>>
>> M: 0833323487 t: (01) 2864623 em: omeadhrac@xxxxxxx
>>
>> ---------------------------------------------------------------------
>> -
>> ------
>> -----
>> I use the free version of Spam Reader to get rid of spam. The
>> Professional version doesn't have this disclaimer in outgoing emails.
>> Try Spam Reader (http://www.spam-reader.com) for free now!
>>
>> -----Original Message-----
>> From: vip_students-bounce@xxxxxxxxxxxxx
>> [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Susan Bourke
>> Sent: 30 June 2014 15:26
>> To: vip_students@xxxxxxxxxxxxx
>> Subject: [vip_students] Re: x l
>>
>> hi Cearbhall,
>>
>> i did as you said and there was 57 in that list, is that a lot?
>> should they all be there? xl was not there.
>>
>> susan
>>
>>
>> ----- Original Message -----
>> From: "Cearbhall O'Meadhra" <omeadhrac@xxxxxxx>
>> To: <vip_students@xxxxxxxxxxxxx>
>> Sent: Sunday, June 29, 2014 1:58 PM
>> Subject: [vip_students] Re: x l
>>
>>
>>> Susan,
>>>
>>> I think you are seeing a temporary file that Excel has created due
>>> to a malfunction while Excel was running. Even though you pressed
>>> alt-F4, Excel cannot close sometimes when something has gone wrong
> internally.
>>> As long as excel is still running, you will not be able to delete
>>> this temporary file.
>>>
>>> The simple way to delete it is to restart the computer and then go
>>> to the folder and delete the temporary file (it is the one with all
>>> the unreadable stuff in the file name!)
>>>
>>> Another way which you might like to try before restarting the
>>> computer, is to open the task list by pressing control-shift-escape.
>>> This opens up the task list showing the applications which are
>>> running. This list will be empty if you closed Excel and have no
>>> other programs running. That's fine if so. Press control-tab once.
>>> This should now announce "Processes page". If not, repeat
>>> Control-tab and keep going until you hear "Processes Page". In this
>>> list you will see all sorts of strange file names. These are all the
>>> processes in your computer. Ignore the strange names. Just press "e"
>>> for Excel. If Excel is still running in the background it will show up
here.
>>> If
>>> you hear "Excel.exe" then you know that it is still trying to run,
>>> even though you closed it down. Just press tab about three or four
>>> times until you hear "End process" and press enter. Press excape to
>>> remove the task list.
>>>
>>>
>>> To make sure all is cleaned up, go to the recycle bin and empty it.
>>>
>>> I would then restart the computer just to make sure all is well.
>>>
>>>
>>> All the best,
>>>
>>> Cearbhall
>>>
>>> M: 0833323487 t: (01) 2864623 em: omeadhrac@xxxxxxx
>>> --------------------------------------------------------------------
>>> -
>>> -
>>> ------
>>> -----
>>> I use the free version of Spam Reader to get rid of spam. The
>>> Professional version doesn't have this disclaimer in outgoing emails.
>>> Try Spam Reader (http://www.spam-reader.com) for free now!
>>>
>>> -----Original Message-----
>>> From: vip_students-bounce@xxxxxxxxxxxxx
>>> [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Susan Bourke
>>> Sent: 29 June 2014 12:31
>>> To: vip_students@xxxxxxxxxxxxx
>>> Subject: [vip_students] x l
>>>
>>> hi folks,
>>>
>>> can any one help, strange thing has been happening lately with me as
>>> regards files i have saved in x l, when working in these files and
>>> i'm finished what i'm doing i press alt f4 you know the usual to
>>> come out of the file when i see that as well as the file i've just
>>> come out of it has put another file in that same folder right below
>>> the one i've just come out of, for instance say i've just come out
>>> of a file called "susan 2014" below that there has appeared another
>>> file called "susan 2014. xls~ rf 1d4f" there is some thing at the
>>> end of that but can't make out what jaws is saying. however when i
>>> go to delete it there is a big bong and jaws says "error deleting
>>> file or folder dialog can not delete susan 2014 xls~ rf 1d4f access
>>> is denied make sure the disk is not full or right- protected and
>>> that the file is not currantly in use ok button"
>>> this folder i'm working with is on my pen drive as it is very
>>> private so i don't obviously keep this information on my hard drive.
>>>
>>> best wishes
>>>
>>> susan
>>>
>>> --
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>>> -----
>>> No virus found in this message.
>>> Checked by AVG - www.avg.com
>>> Version: 2014.0.4592 / Virus Database: 3986/7768 - Release Date:
>>> 06/30/14
>>>
>>
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>> -----
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