[ddots-l] Re: Motif info
- From: Bryan Smart <bryansmart@xxxxxxxxxxxxxx>
- To: "ddots-l@xxxxxxxxxxxxx" <ddots-l@xxxxxxxxxxxxx>
- Date: Fri, 4 Mar 2011 18:58:28 -0500
You're right. That's why sighted people will sometimes pay a bit more at
Sweetwater than save a little money at some discount web site. Sweetwater
doesn't use generic customer service reps in outsourced call centers. All of
their reps are musicians, and either have recorded professionally, or most
certainly record as prosumers at home. If they haven't specifically used the
gear that you're speaking with them about, someone else there has, and, at the
least, the rep is generally familiar with the type of gear.
We try to be like that. All of us have a long background with music: performing
and gigging, independently recording our own projects, scoring, etc, and most
of us are blind. Even our office admin can read music. I can, too, though I
probably am the least experienced with print and Braille music of anyone here.
People can buy software and gear from anywhere. We hope that people will also
value advice and accessibility-aware assistance when they buy from DD.
Dancing Dots is the closest thing to a blind version of Sweetwater that exists.
I'm not sure how that would work on a business card, though.
Bryan
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Cameron
Sent: Friday, March 04, 2011 12:12 PM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Motif info
Hi. Yes, all valid points.
However, from what I've gathered, the majority of general tech support people
who work for various large musical instruments/pro audio dealers lack
qualifications, experience, and good communication skills. The nightmares I've
had on the phone and in person with various companies that I will not name.
(ams, mf, gc, sa.) I can see the job interview now... So do you have a pulse?
Okay! Then you're hired. Welcome aboard!
Except for Sweetwater. They hire people with the right stuff.
And we're not talking about a developer, like Microsoft. We're talking about a
dealer, whom you've already tossed a huge chunk of money to. (Although yes, I
am aware that Microsoft do direct online sales now.)
With a business model like that, I hope the marketplace will dictate their
failure.
Now tech support is worth paying for if you are working directly with say, avid
for example. But again, we aren't talking about a developer.
But still... If I were to pay ninety five dollars an hour for phone tech
support, then they better be more experienced than me and have a masters or a
phd.
And regarding the an accountant/doctor/lawyer costs x amount of money angle. I
understand your point with that but that is a totally different ball game.
That involves years of study, exams, peer review, certifications, etc. I don't
mind paying more for something if I know there is a higher level of
vetting/quality control.
Cameron.
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Friday, March 04, 2011 11:37 AM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Motif info
Add 50% to that figure, and that's what the garage charges for a grease monkey
to service my motor!!
Be lucky you don't have to call Microsoft. They charge three times what you've
been quoted for a single support call which might last 3 minutes, or indeed 3
hours.
And don't even let's go near what accounts and lawyers charge an hour.
George.
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Cameron
Sent: 04 March 2011 16:23
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Motif info
Hi.
Wow. Ninety five dollars an hour? Are they smoking crack? Or, do they feel
the need to add a few inches to their golden pedestal and require the funds to
complete such a project...
Most dealers at least offer a limited amount of free or reasonably priced tech
support to their customers, especially when you buy a product that costs over a
couple grand...
Ninety five dollars an hour... I'd like to see the qualifications of every
single person on their tech support team.
Sorry to rant but I hate seeing peple getting taken advantage of. Please write
me off list with the name of the company so I can be sure not to give them any
business.
Thanks,
Cameron.
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Greg Brayton
Sent: Friday, March 04, 2011 8:39 AM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Motif info
Is anyone on the list currently subscribed to the motif access list. I'd like
to subscribe to that. I'm looking also to have a phone chat with anyone who
could help me get started with sequencing. The folks who sold it to me need 95
dollars per hour for tech support, and they reccomend that I record the
session, which of course is the right idea. I'm gonna get set up soon to do
that but in the mean time I was hoping to just talk a few basics with someone
if someone might have the time.
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