[ddots-l] Re: Motif info
- From: Bryan Smart <bryansmart@xxxxxxxxxxxxxx>
- To: "ddots-l@xxxxxxxxxxxxx" <ddots-l@xxxxxxxxxxxxx>
- Date: Fri, 4 Mar 2011 19:20:42 -0500
I used to work in Developer Support at Microsoft. I was making really good
money, so no complaints from me, but Microsoft was making much better money
with me. Every time someone called me for help with debugging a specific
problem with their code, they were charged $500 per issue. If they called for
advice, then the charge was, depending on complexity, $300 to $800 per hour, no
rounding, and billed in advance. Of course, some of them were calling for help
with a problem that was losing them anywhere from thousands to hundreds of
thousands of dollars per hour, so they felt that paying a few hundred for the
immediate help of an expert was a good deal.
If only I could have directly collected for those years, I'd be e-mailing you
all from the satellite network connection aboard my yacht, just off the coast
of my own private island, taking a few moments out of the day before I returned
to the floating recording studio and/or party already in progress. Of course,
MS had a product and support services marketing staff to find me the work, made
sure that the customers paid, provided me with other expensive experts to
consult at any time of the day or night, unlimited computing resources and a
staff of lab techs to setup replicas of the customer's computing environment
day or night, and covered the expense of times when I had to let someone know
at 3 AM that I needed to be at the customer's location tomorrow, so get me an
expensive plane ticket, hotel, and other support services on short notice. All
of those people needed to make a living, too, though, so I didn't feel too bad
for only getting a portion of those big fees. I still made enough money to now
be able to afford to work for a fraction of what I used to make. Hahaha. That
sounds like a bad thing, but I like music tech, phone systems, and investing
way more than I enjoy debugging middleware applications and helping with
project planning for big boring financial systems.
Bryan
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Friday, March 04, 2011 11:37 AM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Motif info
Add 50% to that figure, and that's what the garage charges for a grease monkey
to service my motor!!
Be lucky you don't have to call Microsoft. They charge three times what you've
been quoted for a single support call which might last 3 minutes, or indeed 3
hours.
And don't even let's go near what accounts and lawyers charge an hour.
George.
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Cameron
Sent: 04 March 2011 16:23
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Motif info
Hi.
Wow. Ninety five dollars an hour? Are they smoking crack? Or, do they feel
the need to add a few inches to their golden pedestal and require the funds to
complete such a project...
Most dealers at least offer a limited amount of free or reasonably priced tech
support to their customers, especially when you buy a product that costs over a
couple grand...
Ninety five dollars an hour... I'd like to see the qualifications of every
single person on their tech support team.
Sorry to rant but I hate seeing peple getting taken advantage of. Please write
me off list with the name of the company so I can be sure not to give them any
business.
Thanks,
Cameron.
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Greg Brayton
Sent: Friday, March 04, 2011 8:39 AM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Motif info
Is anyone on the list currently subscribed to the motif access list. I'd like
to subscribe to that. I'm looking also to have a phone chat with anyone who
could help me get started with sequencing. The folks who sold it to me need 95
dollars per hour for tech support, and they reccomend that I record the
session, which of course is the right idea. I'm gonna get set up soon to do
that but in the mean time I was hoping to just talk a few basics with someone
if someone might have the time.
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