[ddots-l] Re: Motif info
- From: "Cameron" <cameron@xxxxxxxxxxxxxxxxx>
- To: <ddots-l@xxxxxxxxxxxxx>
- Date: Fri, 4 Mar 2011 12:12:22 -0500
Hi. Yes, all valid points.
However, from what I've gathered, the majority of general tech support
people who work for various large musical instruments/pro audio dealers lack
qualifications, experience, and good communication skills. The nightmares
I've had on the phone and in person with various companies that I will not
name. (ams, mf, gc, sa.) I can see the job interview now. So do you have
a pulse? Okay! Then you're hired. Welcome aboard!
Except for Sweetwater. They hire people with the right stuff.
And we're not talking about a developer, like Microsoft. We're talking
about a dealer, whom you've already tossed a huge chunk of money to.
(Although yes, I am aware that Microsoft do direct online sales now.)
With a business model like that, I hope the marketplace will dictate their
failure.
Now tech support is worth paying for if you are working directly with say,
avid for example. But again, we aren't talking about a developer.
But still. If I were to pay ninety five dollars an hour for phone tech
support, then they better be more experienced than me and have a masters or
a phd.
And regarding the an accountant/doctor/lawyer costs x amount of money angle.
I understand your point with that but that is a totally different ball game.
That involves years of study, exams, peer review, certifications, etc. I
don't mind paying more for something if I know there is a higher level of
vetting/quality control.
Cameron.
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Friday, March 04, 2011 11:37 AM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Motif info
Add 50% to that figure, and that's what the garage charges for a grease
monkey to service my motor!!
Be lucky you don't have to call Microsoft. They charge three times what
you've been quoted for a single support call which might last 3 minutes, or
indeed 3 hours.
And don't even let's go near what accounts and lawyers charge an hour.
George.
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Cameron
Sent: 04 March 2011 16:23
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Motif info
Hi.
Wow. Ninety five dollars an hour? Are they smoking crack? Or, do they
feel the need to add a few inches to their golden pedestal and require the
funds to complete such a project.
Most dealers at least offer a limited amount of free or reasonably priced
tech support to their customers, especially when you buy a product that
costs over a couple grand.
Ninety five dollars an hour. I'd like to see the qualifications of every
single person on their tech support team.
Sorry to rant but I hate seeing peple getting taken advantage of. Please
write me off list with the name of the company so I can be sure not to give
them any business.
Thanks,
Cameron.
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Greg Brayton
Sent: Friday, March 04, 2011 8:39 AM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Motif info
Is anyone on the list currently subscribed to the motif access list. I'd
like to subscribe to that. I'm looking also to have a phone chat with
anyone who could help me get started with sequencing. The folks who sold it
to me need 95 dollars per hour for tech support, and they reccomend that I
record the session, which of course is the right idea. I'm gonna get set up
soon to do that but in the mean time I was hoping to just talk a few basics
with someone if someone might have the time.
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