Personally I think this is a phenomenon of the northeast in some respects, business like and to the point with little tolerance for extraneous matters until a relationship is formed with the individual. Perhaps more details would help. I have dealt with RFBB for perhaps 47 years now and for the most part am satisfied with their service. Thank you! Brett Winchester - Reading and volunteer Services IDAHO COMMISSION F/T BLIND & VISUALLY IMPAIRED P O BOX 83720 BOISE IDAHO 83720-0012 208.334.3220.104 (add 7 for direct voice mailbox) bwinches@xxxxxxxxxxxxxxx ________________________________ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Toni.Ramsey@xxxxxxxxxxxxxxxxx Sent: Wednesday, September 27, 2006 12:16 PM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: [duxuser]RFBD Does anyone on the list use RFBD? Is it customary for them to be rude to customers? My first experience with them is my last. Toni