I order books on tape from them, but most of my dealings with them have been online. I've only spoke to them once this year, but I didn't have a bad experience. Unfortunately, you caught someone at a bad time. >>> <Toni.Ramsey@xxxxxxxxxxxxxxxxx> 9/27/2006 1:16 PM >>> Does anyone on the list use RFBD? Is it customary for them to be rude to customers? My first experience with them is my last. Toni * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *