Hi Ken.
You were spot on about Screen Recognition being on. Now I get a screen with
payment details when I hit confirm but I am still having trouble completing the
transaction. I reckon that a few more attempts should get me there.
Thanks very much for your shrewd suggestion.
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On
Behalf Of Kenneth Walsh
Sent: Friday, January 12, 2024 4:22 PM
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Paul
By any chance would screen recognition be switched on by accident. This would
cause the Aib app up to act strangely. Normally after I do an online
transaction I get a notification. On my phone. I double tap on the notification
and then I get asked for my five digit pin. After I have approved this. Then I
go back to wherever I was trying to make the purchase and I double tap on I
have confirmed on my app. This can be a bit fiddly sometimes.
Hope you get sorted.
All The Best,
Ken
On 12 Jan 2024, at 16:09, Paul Dromey <pdromey@xxxxxx <mailto:pdromey@xxxxxx> >
wrote:
Thanks again Adrian. No, I am not using a fingerprint, everything appears to
be fine until I double tap the confirm button. Forgive me, you’ve lost me when
you say use pac.
At this stage, I’m more intrigued than anything else and I will probably seek
sighted help over the weekend. If I find out what is causing the problem, I
will let the group know.
Paul
Paul
From: fb-exchange-bounce@xxxxxxxxxxxxx
<mailto:fb-exchange-bounce@xxxxxxxxxxxxx> <fb-exchange-bounce@xxxxxxxxxxxxx
<mailto:fb-exchange-bounce@xxxxxxxxxxxxx> > On Behalf Of Adrian
Sent: Friday, January 12, 2024 4:02 PM
To: fb-exchange@xxxxxxxxxxxxx <mailto:fb-exchange@xxxxxxxxxxxxx>
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Are you using a fingerprint? Is it under the screen? Just guessing because
these details are missing...
Hit use PAC instead and log in with the code. Then you'll be shown the Confirm
button again. Maybe this way it works.
Adrian
On 2024-01-12 15:52, Paul Dromey wrote:
Exactly Adrian, that appears to be the case
From: fb-exchange-bounce@xxxxxxxxxxxxx
<mailto:fb-exchange-bounce@xxxxxxxxxxxxx> <fb-exchange-bounce@xxxxxxxxxxxxx
<mailto:fb-exchange-bounce@xxxxxxxxxxxxx> > On Behalf Of Adrian
Sent: Friday, January 12, 2024 3:39 PM
To: fb-exchange@xxxxxxxxxxxxx <mailto:fb-exchange@xxxxxxxxxxxxx>
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Paul,
when you say "stuck" what exactly do you mean? Is the button not responding and
staying there?
Adrian
On 2024-01-12 15:20, Paul Dromey wrote:
Hi Adrian.
Yes it is AIB and I am doing exactly as you suggest but, as I say, I appear to
get stuck on the first confirm button on the mobile.
Thanks for getting back to me.
Paul
From: fb-exchange-bounce@xxxxxxxxxxxxx
<mailto:fb-exchange-bounce@xxxxxxxxxxxxx> <fb-exchange-bounce@xxxxxxxxxxxxx
<mailto:fb-exchange-bounce@xxxxxxxxxxxxx> > On Behalf Of Adrian
Sent: Friday, January 12, 2024 3:06 PM
To: fb-exchange@xxxxxxxxxxxxx <mailto:fb-exchange@xxxxxxxxxxxxx>
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Hi Paul,
sounds like it is AIB and you try to make an online purchase.
If so, once you press confirm on your mobile, go back to your desktop
and press the "I've confirmed on the app" button that's waiting on the
screen.
Hope it helps.
Adrian
On 2024-01-12 14:54, Paul Dromey wrote:
Hi all.
I'm sure I have done the below successfully in the past but not for quite a
while now.
I am trying to complete an online transaction on my desktop and I get to the
part where all details are inputted correctly and my bank gives me a confirm
button to press on my mobile. However, when I double tap on confirm, I appear
to get stuck. I think that it is not confirming, asnothing seems happens , and
when I proceed to reconfirm once again as instructed back on my desktop, again
nothing happens and I eventually find myself cancelled back to the beginning of
the transaction.
Any idea as to where I am going wrong? I should add that the money required is
in my account and it is a very small amount, just in case anyone suggests that
I don't have the requisite amount in my account(smile).
Thanks in advance for any help offered
Paul.
