For anybody here using the aib bank , their helpline number is 0818 227 056 . this is a specific helpline for elderly and disabled customers so there will be less people ringing this helpline number.
Pat
On 12 Jan 2024, at 8:28 p.m., wikiwiki <wikifcb2000@xxxxxxxxx> wrote:
Hi PaulYes I am a user of the AIB app and I do agree that for accessiblity whiese is very bad. I have proboems with login ining and checking my balance and things like that it is very bad in point of view unfortunately. I know that seucurity area has to be there but it should much more accessible then it is as for now it si not good for an visual imaired or a blind user unfortunately. Wishing all the best Wiktoria
On Fri, 12 Jan 2024 at 19:51, Paul Dromey <pdromey@xxxxxx> wrote:Hi Ken.
On the face of it, Voice Recognition appears to remain switched off when I open the AIB app. But the app itself continues to be in effect inaccessible. I had the rotor switched to Headings all the time today. I haven’t used the AIB app very much, it used to be more user-friendly a few years back but understandable changes for security reasons have made it more difficult.
How do you folks out there find the accessibility of the AIB app?
Paul
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Kenneth Walsh
Sent: Friday, January 12, 2024 7:09 PM
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Paul
I have a feeling screen recognition is after being switched on again by accident when you’re in the Aib app. I’ve just opened up the app myself. Switched on screen recognition. There is a text field where to put in 5 digit pin but when I double tap on the text field the keyboard doesn’t appear. Then I switched off screen recognition repeated the steps I just mentioned putting in my pin and the keyboard appeared. Maybe you could try this go into the app and make sure screen recognition is turned off. Turn the rotor to headings while screen recognition is turned off just in case it’s being knocked on by accident.
Hope this helps.
All The Best,
Ken
On 12 Jan 2024, at 18:44, Paul Dromey <pdromey@xxxxxx> wrote:
Hi again.
Well, I managed to get to where I should input my 5 digit pin but despite numerous attempts, there is nowhere available to me to do so. There is a continue button but that takes me nowhere. I have given up!
Thanks Adrian, Ken and Jackie for your support. As you say Ken, it can be fiddly. From my point of view, that is a big understatement.
Paul
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Adrian
Sent: Friday, January 12, 2024 5:34 PM
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
That's great Paul, it's a step forward.
Once you confirm, have you confirmed the transaction on your PC by hitting the "I have confirmed in the app" button?
Adrian
On 2024-01-12 16:51, Paul Dromey wrote:
Hi Ken.
You were spot on about Screen Recognition being on. Now I get a screen with payment details when I hit confirm but I am still having trouble completing the transaction. I reckon that a few more attempts should get me there.
Thanks very much for your shrewd suggestion.
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Kenneth Walsh
Sent: Friday, January 12, 2024 4:22 PM
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Paul
By any chance would screen recognition be switched on by accident. This would cause the Aib app up to act strangely. Normally after I do an online transaction I get a notification. On my phone. I double tap on the notification and then I get asked for my five digit pin. After I have approved this. Then I go back to wherever I was trying to make the purchase and I double tap on I have confirmed on my app. This can be a bit fiddly sometimes.
Hope you get sorted.
All The Best,
Ken
On 12 Jan 2024, at 16:09, Paul Dromey <pdromey@xxxxxx> wrote:
Thanks again Adrian. No, I am not using a fingerprint, everything appears to be fine until I double tap the confirm button. Forgive me, you've lost me when you say use pac.
At this stage, I'm more intrigued than anything else and I will probably seek sighted help over the weekend. If I find out what is causing the problem, I will let the group know.
Paul
Paul
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Adrian
Sent: Friday, January 12, 2024 4:02 PM
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Are you using a fingerprint? Is it under the screen? Just guessing because these details are missing...
Hit use PAC instead and log in with the code. Then you'll be shown the Confirm button again. Maybe this way it works.
Adrian
On 2024-01-12 15:52, Paul Dromey wrote:
Exactly Adrian, that appears to be the case
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Adrian
Sent: Friday, January 12, 2024 3:39 PM
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Paul,
when you say "stuck" what exactly do you mean? Is the button not responding and staying there?
Adrian
On 2024-01-12 15:20, Paul Dromey wrote:
Hi Adrian.
Yes it is AIB and I am doing exactly as you suggest but, as I say, I appear to get stuck on the first confirm button on the mobile.
Thanks for getting back to me.
Paul
From: fb-exchange-bounce@xxxxxxxxxxxxx <fb-exchange-bounce@xxxxxxxxxxxxx> On Behalf Of Adrian
Sent: Friday, January 12, 2024 3:06 PM
To: fb-exchange@xxxxxxxxxxxxx
Subject: [fb-exchange] Re: Bank Transaction Confirm Button
Hi Paul,
sounds like it is AIB and you try to make an online purchase.
If so, once you press confirm on your mobile, go back to your desktop
and press the "I've confirmed on the app" button that's waiting on the
screen.
Hope it helps.
Adrian
On 2024-01-12 14:54, Paul Dromey wrote:
Hi all.
I'm sure I have done the below successfully in the past but not for quite a while now.
I am trying to complete an online transaction on my desktop and I get to the part where all details are inputted correctly and my bank gives me a confirm button to press on my mobile. However, when I double tap on confirm, I appear to get stuck. I think that it is not confirming, asnothing seems happens , and when I proceed to reconfirm once again as instructed back on my desktop, again nothing happens and I eventually find myself cancelled back to the beginning of the transaction.
Any idea as to where I am going wrong? I should add that the money required is in my account and it is a very small amount, just in case anyone suggests that I don't have the requisite amount in my account(smile).
Thanks in advance for any help offered
Paul.
