Hi Paul,
sounds like it is AIB and you try to make an online purchase.
If so, once you press confirm on your mobile, go back to your desktop
and press the "I've confirmed on the app" button that's waiting on the
screen.
Hope it helps.
Adrian
On 2024-01-12 14:54, Paul Dromey wrote:
Hi all.
I'm sure I have done the below successfully in the past but not for quite a while now.
I am trying to complete an online transaction on my desktop and I get to the part where all details are inputted correctly and my bank gives me a confirm button to press on my mobile. However, when I double tap on confirm, I appear to get stuck. I think that it is not confirming, asnothing seems happens , and when I proceed to reconfirm once again as instructed back on my desktop, again nothing happens and I eventually find myself cancelled back to the beginning of the transaction.
Any idea as to where I am going wrong? I should add that the money required is in my account and it is a very small amount, just in case anyone suggests that I don't have the requisite amount in my account(smile).
Thanks in advance for any help offered
Paul.
