Hi Paul
I seem to have 2 versions of Internet explorer, one is just called Internet
explorer and the other says Internet explorer (no add ons).
I can't print from either version though.
Joan Ann.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of [NCBI] Support
Sent: 25 July 2015 12:51
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: Printing
Hi Joan Ann,
If you just go into your programs menu then arrow down you may notice that
there are two icons pointing to Internet explorer, one is a "64 bit" as it
mentions and the other is just Internet explorer. Use the normal icon to access
IE that is the icon pointing to just Internet explorer.
Paul.
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-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Joan Ann Brosnan
Sent: 24 July 2015 21:53
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: Printing
Hi Paul
I am using a 64 bit machine. How would I find out if the version of Internet
Explorer is a 64-bit version?
The "Low" folder is there.
Thanks
Joan Ann.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of [NCBI] Support
Sent: 24 July 2015 15:24
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: Printing
Hi Joan Ann,
Are you using a computer that is a "64 bit" machine, if so make sure that you
are not using the 64 bit Internet Explorer" and only the normal version of IE.
Also it could be that the "Low" folder in the temp folder was removed, here is
how to check this:
1. Got to "Run", Winkey + R.
2. type in the following:
C:\users\Your ID\appdata\local\temp\low
Note: change User ID for your account name.
3. Once you have typed in the above path, press the "Enter key once and if
there is no error and the screen opens up to the "Low folder" then its okay.
4. If an error comes up, indicating that there is no such folder as "Low"
then you'll have to create a new one.
5. Again type in the following path at the run dialogue:
C:\users\User ID\appdata\local\temp
Notes: Notice this time I didn't include the "Low folder" at the end, I only
went as far as temp which is fine.
6. Press enter key and if it opens up into the "Temp" folder then that's fine.
7. Now use keys, "Control, Shift + N" to begin making the new folder and when
prompted for a name call it "Low" excluding the quotes.
8. Press the "Enter key" and when its created, exit out of this location and
restart the computer then try printing again.
Paul.
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-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Joan Ann Brosnan
Sent: 24 July 2015 10:59
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Printing
Hi all
I have a computer running Windows 7 with Internet explorer 11. For some
reason, I cannot print from Internet Explorer. I can print from Firefox.
Does anyone know what I could do to fix this?
Thanks for any help
Joan Ann.
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