Hi Paul
There are no print jobs to cancel and I have no problems printing a test page
so the problem must be with Internet Explorer.
I will uninstall printer software and drivers and re-install and hopefully that
might fix the problem.
Thanks very much for all your assistance Paul. It is very much appreciated.
Joan Ann.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of [NCBI] Support
Sent: 26 July 2015 12:30
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: Printing
Hi Joan Ann,
1. Have you checked to make that the print cue is empty and not blocked up
with prior print jobs got from repeat trying to force off a print job via
Internet explorer. Go into "Devices and printers". Select your printer model
and press the "Application key" on it. Now arrow down to "cancel all print
jobs" and press the "Enter key".
2. Print off a test page from the "Printer Properties" again in Devices and
printers, this time arrowing to Printer properties or printer setup and look
for the "print test page button".
If this works then we can narrow it down somewhat to IE.
Paul.
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-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Joan Ann Brosnan
Sent: 25 July 2015 21:23
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: Printing
Hi Paul
I have tried this but Internet Explorer is still the same.
Thanks
Joan Ann.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of [NCBI] Support
Sent: 25 July 2015 20:04
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: Printing
Hi Joan Ann,
Try the below instructions now and see if its any better.
[Resetting Internet Explorer To Factory Defaults]
1. In Windows XP, open the "Start menu".
2. Arrow down to "Settings and right arrow in here".
3. Press the "Enter key" on "Control panel".
4. When Control panel opens up, press the "Letter I" till you hear speech say,
"Internet Options" and here press the "Enter key" once.
5. When Internet options open up, press keys, "Control + Tab key" till you hear
speech say, "Advanced" or if using a mouse then click on the "Advanced tab".
6. In the Advanced page, press the "Tab key" till you reach the "Reset button"
and press the "Spacebar" once.
Notes: At this point you will or may be asked if you wish to remove personal
settings by unchecking a "Checkbox", if so then uncheck the checkbox using the
"Spacebar" once.
7. Now press the "Tab key" till you are on the "Reset button" and press the
"Spacebar" once to complete.
Notes: If using a mouse then just click on the reset button once. Wait a few
moments and then click on the "Close button" to finish off.
8. Close back to the desktop and restart the computer then see how Internet
explorer is behaving when computer restarts
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