hi Paul, I don't no what I did wrong the first time but worked this time. once again thanks for your patience and much appreciated help susan----- Original Message ----- From: "NCBI Technical Support" <paul.traynor@xxxxxxx>
To: <vip_students@xxxxxxxxxxxxx> Sent: Tuesday, November 06, 2007 9:45 PM Subject: [vip_students] Re: printer not working
Hi Susan,There is nothing wrong with your documents coming up in print view. In factthat is what I prefer they would come up as. As for your printer problem, yes, every time you press the control P combination you were adding to the problem. I still think it is something to do with your trouble. Try a variation of what I last suggested as follows; 1. Go to start menu, settings, printers and faxes. 2. Arrow to the printer and by the way, make sure that there is only one printer of that name in here as there could be more printers of the samename and you aren't clearing out the correct one so ensure that the printeryou are using isn't duplicated in here, that's important.3. When you have arrowed to the correct printer name, press the enter key onit. This will open up the printers folder and if those 16 jobs are lurking about then they will be in here. You will then need to delete each job in here, that is a total of 16 times or maybe more. Once that is done, reboot the computer. Paul. -- I am using the free version of SPAMfighter for private users. It has removed 301 spam emails to date. Paying users do not have this message in their emails. Get the free SPAMfighter here: http://www.spamfighter.com/len ******************************************************************** NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. NCBI endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent the views of NCBI ********************************************************************