[duxuser] Printer Problems
- From: "Amber Thomas" <ambert9@xxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>, "Duxbury Support" <support@xxxxxxxxxx>
- Date: Sun, 21 Aug 2005 10:39:28 -0600
Hello,
I hope someone can help me out there. I wrote to support last week and still
haven't received a response to this question and I am under a tight deadline
and need a solution to this problem. I only have 5 days left to get over 250
printed pages transcripted, embossed out, proofed and sorted to various
subjects! HELP!
I am transcriping school documents for my daughter for school work. I am using
Kurweil to scan in the document, copy and pasted into duxbury and formatting
and this process is going very smoothly. I am using a Juliet Classic embosser
to emboss the work. The problem that I am having is the top embossed page of
the document looks beautiful - spacing is all correct and everything, however
the back side of the page is starting in by about 4" and missing the last half
of the embossed line throughout the whole page. I have reset the embosser to
factory settings (several times!) to delete any other setting that my
daughter's school aide may have had in it during school last year - this
doesn't seem to solve the problem. I have checked the website for any service
packs or updates to duxbury, so I'm update with the everything and this hasn't
helped. I've contacted enabling technologies (Juliet manufacturer) who's only
comment was that there is an update to duxbury that may be causing the problem.
What else do I check - any other suggestions or solutions from someone who has
also had this problem?
Any help asap would be greatly appreciated.
Thank you.
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