[duxuser] Re: Printer Problems
- From: "Senge, Jeff" <jsenge@xxxxxxxxxxxxxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Sun, 21 Aug 2005 09:55:28 -0700
Hi Amber,
What size Braille paper are you using?
Jeff
Jeffrey C. Senge
Information & Computer Access Program Coordinator
California State University, Fullerton
(714) 278-7253
jsenge@xxxxxxxxxxxxx
________________________________
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx]
On Behalf Of Amber Thomas
Sent: Sunday, August 21, 2005 9:39 AM
To: duxuser@xxxxxxxxxxxxx; Duxbury Support
Subject: [duxuser] Printer Problems
Importance: High
Hello,
I hope someone can help me out there. I wrote to support last week and
still haven't received a response to this question and I am under a
tight deadline and need a solution to this problem. I only have 5 days
left to get over 250 printed pages transcripted, embossed out, proofed
and sorted to various subjects! HELP!
I am transcriping school documents for my daughter for school work. I
am using Kurweil to scan in the document, copy and pasted into duxbury
and formatting and this process is going very smoothly. I am using a
Juliet Classic embosser to emboss the work. The problem that I am
having is the top embossed page of the document looks beautiful -
spacing is all correct and everything, however the back side of the page
is starting in by about 4" and missing the last half of the embossed
line throughout the whole page. I have reset the embosser to factory
settings (several times!) to delete any other setting that my daughter's
school aide may have had in it during school last year - this doesn't
seem to solve the problem. I have checked the website for any service
packs or updates to duxbury, so I'm update with the everything and this
hasn't helped. I've contacted enabling technologies (Juliet
manufacturer) who's only comment was that there is an update to duxbury
that may be causing the problem.
What else do I check - any other suggestions or solutions from someone
who has also had this problem?
Any help asap would be greatly appreciated.
Thank you.
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