[duxuser] Re: Printer Problems
- From: "Amber Thomas" <ambert9@xxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Tue, 23 Aug 2005 09:10:39 -0600
8 1/2 x 11 Tractor
Duxbury support did call me back yesterday and we seem to have solved the
problem most of the time, sometimes now it will only print half the page on
both sides - just the top 5 1/2 " when I print the whole document, but if I
just select to print braille pages 1-2 or 3-4 then it prints properly - do I
have something wrong in the formatting or printer setup?
Amber's mom Cheryl
----- Original Message -----
From: Senge, Jeff
To: duxuser@xxxxxxxxxxxxx
Sent: Sunday, August 21, 2005 10:55 AM
Subject: [duxuser] Re: Printer Problems
Hi Amber,
What size Braille paper are you using?
Jeff
Jeffrey C. Senge
Information & Computer Access Program Coordinator
California State University, Fullerton
(714) 278-7253
jsenge@xxxxxxxxxxxxx
------------------------------------------------------------------------------
From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On
Behalf Of Amber Thomas
Sent: Sunday, August 21, 2005 9:39 AM
To: duxuser@xxxxxxxxxxxxx; Duxbury Support
Subject: [duxuser] Printer Problems
Importance: High
Hello,
I hope someone can help me out there. I wrote to support last week and still
haven't received a response to this question and I am under a tight deadline
and need a solution to this problem. I only have 5 days left to get over 250
printed pages transcripted, embossed out, proofed and sorted to various
subjects! HELP!
I am transcriping school documents for my daughter for school work. I am
using Kurweil to scan in the document, copy and pasted into duxbury and
formatting and this process is going very smoothly. I am using a Juliet
Classic embosser to emboss the work. The problem that I am having is the top
embossed page of the document looks beautiful - spacing is all correct and
everything, however the back side of the page is starting in by about 4" and
missing the last half of the embossed line throughout the whole page. I have
reset the embosser to factory settings (several times!) to delete any other
setting that my daughter's school aide may have had in it during school last
year - this doesn't seem to solve the problem. I have checked the website for
any service packs or updates to duxbury, so I'm update with the everything and
this hasn't helped. I've contacted enabling technologies (Juliet manufacturer)
who's only comment was that there is an update to duxbury that may be causing
the problem.
What else do I check - any other suggestions or solutions from someone who
has also had this problem?
Any help asap would be greatly appreciated.
Thank you.
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