[duxuser] Re: Printer Problems
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>, "Duxbury Support" <support@xxxxxxxxxx>
- Date: Sun, 21 Aug 2005 21:30:49 +0100
Hi Amber,
What size of paper are you using? Measure width from side
to side overall, including the section with the tractor
holes. Plus distance between sheets (height).
What Form Size have you selected in Global Embosser Setup?
This rather sounds like you may be using 9.5 inch wide
paper, but a "wide width" form.
George Bell
Techno-Vision Systems Ltd., U.K.
________________________________
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Amber
Thomas
Sent: 21 August 2005 17:39
To: duxuser@xxxxxxxxxxxxx; Duxbury Support
Subject: [duxuser] Printer Problems
Importance: High
Hello,
I hope someone can help me out there. I wrote to support
last week and still haven't received a response to this
question and I am under a tight deadline and need a solution
to this problem. I only have 5 days left to get over 250
printed pages transcripted, embossed out, proofed and sorted
to various subjects! HELP!
I am transcriping school documents for my daughter for
school work. I am using Kurweil to scan in the document,
copy and pasted into duxbury and formatting and this process
is going very smoothly. I am using a Juliet Classic
embosser to emboss the work. The problem that I am having
is the top embossed page of the document looks beautiful -
spacing is all correct and everything, however the back side
of the page is starting in by about 4" and missing the last
half of the embossed line throughout the whole page. I have
reset the embosser to factory settings (several times!) to
delete any other setting that my daughter's school aide may
have had in it during school last year - this doesn't seem
to solve the problem. I have checked the website for any
service packs or updates to duxbury, so I'm update with the
everything and this hasn't helped. I've contacted enabling
technologies (Juliet manufacturer) who's only comment was
that there is an update to duxbury that may be causing the
problem.
What else do I check - any other suggestions or solutions
from someone who has also had this problem?
Any help asap would be greatly appreciated.
Thank you.
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