[ddots-l] Re: Assistance needed - Video Intercept again...
- From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
- To: "ddots List Server" <ddots-l@xxxxxxxxxxxxx>
- Date: Wed, 28 Apr 2010 08:23:41 -0700
Stacy,
When it gets this bad, you really need to get Freedom Scientific on the phone,
and either do a Tandem connect or have them walk you through cleaning up your
system and doing a fresh install of JAWS. It's always better to have someone
sighted to do the grunt work of surgery on the registry, but failing that, have
Narrator ready to fire up to help.
727-803-8600
I've been there twice in the past 2.5 years, so I speak from experience.
Restoring any more beyond this point will be like going down a rabbit-hole.
Dave
----- Original Message -----
From: Stacy Blackwell
To: ddots-l@xxxxxxxxxxxxx
Sent: Wednesday, April 28, 2010 07:06
Subject: [ddots-l] Re: Assistance needed - Video Intercept again...
I know I don't have to express my frustrations, but I'm at a loss here.
Restoring to two weeks ago didn't work. I read some posts last night which
offered some suggestions--one was to go to the JAWS menus to enter on the
install the Video Intercept, but then I got an error message that says that it
was unable to fix due to something about not locating a "chain" or something
like that. I recall doing this last year as well with no results. If it's not
a software issue for some reason, could it be a problem with the video card or
the jack where the monitor plugs in? I've reset the unity gain and such on the
FW 1884, but I'm sure it has nothing to do with the video.
The monitor works fine because I hooked it up to another PC. Other than
installing everything, which is a last resort, do you guys have any
suggestions? I'm not a techee, but since I have no monitor, none of my sighted
friends are of any help. I'm going to keep looking on line for other
solutions. Thanks for listening, SLB
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