[ddots-l] Re: Assistance needed - Video Intercept again...
- From: Stacy Blackwell <stacy.blackwell@xxxxxxxxxxx>
- To: <ddots-l@xxxxxxxxxxxxx>
- Date: Thu, 29 Apr 2010 09:41:24 -0500
Thanks for the info, guys. Dave, I'm sorry for your pain two weeks ago in
regards to your statement; I can empathize with your frustrations. But I know
you are a techee when it comes to fixes, so don't cut yourself short. I just
wish I had some knowledge about fixing things and how things work. Honestly,
I'm too scared of screwing something up and make things even worse. I know
just enough to sabatoge my entire system! (grin) I'd rather pay to have an
expert work on the issue to get it right since it is evidently unique. But, my
friend, no one around here (Jackson, MS) knows anything about this type of
equipment when JAWS is involved.
I'm waiting for Freedom Scientific to respond, and I'll hear what they say
before uninstalling anything. I'll keep you guys posted. Thanks again, SLB
From: dgcarlson@xxxxxxxxxxxxx
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Assistance needed - Video Intercept again...
Date: Wed, 28 Apr 2010 11:53:09 -0700
Stacy,
Before you do the install with "removal of shared components" please, please,
please backup all your
documents and settings\<username>\application data\freedom
scientific\jaws\<version #>settings/enu files to somewhere so that you can
bring them back in after the new install.
Then bring them in, a few at a time, leaving the default.xxx files for the very
last, since the default.jsb and default .jcf seem to be the ones that cause the
most problems.
Just my advice learned from a very, very painful experience two weeks ago.
Dave
----- Original Message -----
From: D!J!X!
To: ddots-l@xxxxxxxxxxxxx
Sent: Wednesday, April 28, 2010 08:08
Subject: [ddots-l] Re: Assistance needed - Video Intercept again...
Reinstall jaws. When uninstalling, uninstall jaws and all shared components,
then reinstall it from scratch. This usually happens if some files relating to
the video drivers are updated or altered, or randomly by JAWS for no apparent
reason.
HTH, D!J!X!
From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Stacy Blackwell
Sent: Wednesday, April 28, 2010 10:07 AM
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Re: Assistance needed - Video Intercept again...
I know I don't have to express my frustrations, but I'm at a loss here.
Restoring to two weeks ago didn't work. I read some posts last night which
offered some suggestions--one was to go to the JAWS menus to enter on the
install the Video Intercept, but then I got an error message that says that it
was unable to fix due to something about not locating a "chain" or something
like that. I recall doing this last year as well with no results. If it's not
a software issue for some reason, could it be a problem with the video card or
the jack where the monitor plugs in? I've reset the unity gain and such on the
FW 1884, but I'm sure it has nothing to do with the video.
The monitor works fine because I hooked it up to another PC. Other than
installing everything, which is a last resort, do you guys have any
suggestions? I'm not a techee, but since I have no monitor, none of my sighted
friends are of any help. I'm going to keep looking on line for other
solutions. Thanks for listening, SLB
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