Stacy, Before you do the install with "removal of shared components" please, please, please backup all your documents and settings\<username>\application data\freedom scientific\jaws\<version #>settings/enu files to somewhere so that you can bring them back in after the new install. Then bring them in, a few at a time, leaving the default.xxx files for the very last, since the default.jsb and default .jcf seem to be the ones that cause the most problems. Just my advice learned from a very, very painful experience two weeks ago. Dave ----- Original Message ----- From: D!J!X! To: ddots-l@xxxxxxxxxxxxx Sent: Wednesday, April 28, 2010 08:08 Subject: [ddots-l] Re: Assistance needed - Video Intercept again... Reinstall jaws. When uninstalling, uninstall jaws and all shared components, then reinstall it from scratch. This usually happens if some files relating to the video drivers are updated or altered, or randomly by JAWS for no apparent reason. HTH, D!J!X! ------------------------------------------------------------------------------ From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On Behalf Of Stacy Blackwell Sent: Wednesday, April 28, 2010 10:07 AM To: ddots-l@xxxxxxxxxxxxx Subject: [ddots-l] Re: Assistance needed - Video Intercept again... I know I don't have to express my frustrations, but I'm at a loss here. Restoring to two weeks ago didn't work. I read some posts last night which offered some suggestions--one was to go to the JAWS menus to enter on the install the Video Intercept, but then I got an error message that says that it was unable to fix due to something about not locating a "chain" or something like that. I recall doing this last year as well with no results. If it's not a software issue for some reason, could it be a problem with the video card or the jack where the monitor plugs in? I've reset the unity gain and such on the FW 1884, but I'm sure it has nothing to do with the video. The monitor works fine because I hooked it up to another PC. Other than installing everything, which is a last resort, do you guys have any suggestions? I'm not a techee, but since I have no monitor, none of my sighted friends are of any help. I'm going to keep looking on line for other solutions. Thanks for listening, SLB ------------------------------------------------------------------------------ The New Busy is not the too busy. Combine all your e-mail accounts with Hotmail. Get busy.