[ddots-l] Re: Help needed - please.

  • From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
  • To: <ddots-l@xxxxxxxxxxxxx>
  • Date: Thu, 24 Sep 2009 14:00:01 -0700

Stacey,

First try the repair, as I suggested using your JAWS 9 CD.

Don't try to upgrade to JAWS 10 until you have resolved your current problem. 

Ditto for Sonar upgrades. Fix one thing at a time, and you'll have a better 
success rate.

Dave


  From: Stacy Blackwell 
  To: ddots-l@xxxxxxxxxxxxx 
  Sent: Thursday, September 24, 2009 13:56
  Subject: [ddots-l] Re: Help needed - please.


  Thanks, Bobby and others for your kind advice.  I apologize for not being a 
more confident PC person.  I texted Freedom Scientific this morning before 
posting to this site, and they said call them.  I talked to a techee who said 
the problem was fixable and acted like I didn't have to uninstall my current 
JAWS.  The problem now (groan) is that I arrive home with about ten minutes to 
spare before they close -- I'll probably be on hold for that long (grin and 
groan).  I hope he is right.  If not, then I might go ahead with the JAWS 10 
upgrade idea.  I've also considered upgrading to Sonar 8.5 with CT, but I'm 
still learning Sonar 7! ha ha  I will keep you guys posted on what happens with 
my DAW.  Thanks to all of you, sincerely.
  SLB
   
  > Date: Thu, 24 Sep 2009 13:13:28 -0700
  > From: blusk@xxxxxxxxxxx
  > To: ddots-l@xxxxxxxxxxxxx
  > Subject: [ddots-l] Re: Help needed - please.
  > 
  > Hello again, Stacy. Just thought of something. Have you ever thought of 
upgrading to Jaws 10? You can do that by going into the Freedom Scientific web 
site, getting into the downloads page, using the arrow keys to find Jaws 
downloads, and choosing Jaws 10 from the Jaws downloads page of 
www.freedomscientific.com. I thought tht downloading Jaws 10 might solve your 
problems, and you wouldn't have to un-install Jaws. Just a thought. 
  > 
  > God bless you.
  > 
  > Bobby Lusk 
  > ---- blusk@xxxxxxxxxxx wrote: 
  > > Stacy, you can get all the info you need about installing and 
un-installing Jaws by getting into the Jaws Help file. Just get into the Jaws 
window and press f 1 to get into the help file or you can also access the help 
file by pressing insert H and choosing the help menu from the list of choices. 
Either way just look for topics about installing and un-installing Jaws. Hope 
this helps. I hope and pray the everything goes all right for you.
  > > 
  > > God bless you.
  > > 
  > > Bobby Lusk.
  > > ---- Stacy Blackwell <stacy.blackwell@xxxxxxxxxxx> wrote: 
  > > > 
  > > > Okay, I will try this soon, but I have more questions. I've never 
installed or uninstalled anything. I had sighted assistance when registering 
the softwares. Yeah, I know, but it was easier since they knew what they were 
doing. But now I have no monitor, so it is up to me.
  > > > 
  > > > Question: How do I uninstall JAWS? Will it keep my register number 
intact or do I need to do something?
  > > > 
  > > > Question: When JAWS is uninstalled, I will stick in the CD of JAWS 9. 
Will JAWS come on then and talk me through the installation? And if so, what 
special settings do I definitely need to set correctly?
  > > > 
  > > > Question: And once JAWS has been successfully re-installed, am I to 
assume the Video Intercept is all back like it is suppose to be? So then I can 
go check the display settings to fix things so that Caketalking will work? 
Okay, I will wait to re-install JAWS when I hear back from you guys.
  > > > 
  > > > SLB
  > > > 
  > > > 
  > > > 
  > > > 
  > > > 
  > > > From: dgcarlson@xxxxxxxxxxxxx
  > > > To: ddots-l@xxxxxxxxxxxxx
  > > > Subject: [ddots-l] Re: Help needed - please.
  > > > Date: Thu, 24 Sep 2009 10:09:55 -0700
  > > > 
  > > > 
  > > > 
  > > > 
  > > > No. Just when you un-install JAWS they ask the question "remove shared 
components"? And he's advising that you do allow the un-install to do it. Then 
re-install JAWS.
  > > > 
  > > > Nothing to do with Sonar, etc.
  > > > 
  > > > Dave
  > > > 
  > > > 
  > > > ----- Original Message ----- 
  > > > From: Stacy Blackwell 
  > > > To: ddots-l@xxxxxxxxxxxxx 
  > > > Sent: Thursday, September 24, 2009 09:35
  > > > Subject: [ddots-l] Re: Help needed - please.
  > > > 
  > > > Oh, boy......it sounds as if I have a major issue. DJX, when you say 
"shared components, are you referring to re-installing JAWS along with Sonar, 
Dimension Pro, FW 1884, and Caketalking? Or can I just re-install JAWS? Thanks 
for responding. SLB 
  > > > 
  > > > 
  > > > 
  > > > From: megamansuperior@xxxxxxxxxxx
  > > > To: ddots-l@xxxxxxxxxxxxx
  > > > Subject: [ddots-l] Re: Help needed - please.
  > > > Date: Thu, 24 Sep 2009 11:49:27 -0400
  > > > 
  > > > 
  > > > 
  > > > 
  > > > The best way to solve the problem would be to uninstall jaws and shared 
components and do a reinstall. Otherwise, in the display box, when on the 
slider for resolution, try switching to say all, and move the slider, 0 should 
be 640 by 480, the next percent (which verries from system to system/graphics 
card to graphics card) should be 800 by 600, and the third should be 1024 by 
768. If you have jaws set to say all it might read off the actual values for 
you, but like i said, to get the video intercept working, you should just 
uninstall jaws and shared components and do a clean install of it.
  > > > 
  > > > HTH, D!J!X!
  > > > 
  > > > 
  > > > 
  > > > 
  > > > From: ddots-l-bounce@xxxxxxxxxxxxx 
[mailto:ddots-l-bounce@xxxxxxxxxxxxx] On Behalf Of Stacy Blackwell
  > > > Sent: Thursday, September 24, 2009 9:47 AM
  > > > To: ddots-l@xxxxxxxxxxxxx
  > > > Subject: [ddots-l] Help needed - please.
  > > > 
  > > > 
  > > > Where do I begin?Sighted friend offerred to help. Wireless mouse not 
working, so we plugged up a serial mouse. Now there is no monitor, a Freedom 
Scientific Video Interceptor dialog keeps appearing, and CT is saying I need to 
change my screen resolution to 1024 X 698 or something like that. After finally 
finding the resolution box in the Display Settings, it's a % slider and was 
resting at 0%. I could increase this value but I didn't know what % to increase 
it to. I found the same Video Interceptor dialog under the JAWS Utilities. I'm 
afraid I uninstalled this video interceptor, but it sounded like it was 
something I didn't need. Can anybody help me, in simple terms, figure out what 
to do? One question is what % is the needed 1024 X 768 (I know that's not the 
exact values). I know the bit needs to be 32 in the next block but I couldn't 
tell how to view the values. I've got nothing but time, so if anybody could 
tell me about this video receptor and how to restore the resolution, I'd be 
very appreciative. Thanks in advance.
  > > > SLB
  > > > 
  > > > 
  > > > 
  > > > 
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